At a Glance
- Tasks: Respond to patient queries and manage appointment requests in a supportive team.
- Company: Operose Health, dedicated to improving primary care access and patient experience.
- Benefits: Competitive salary, 27 days annual leave, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Join a passionate team making a real difference in healthcare.
- Qualifications: Customer care experience and strong communication skills required.
The predicted salary is between 24960 - 24960 € per year.
Location: Queens Road Surgery
Salary: £24,960.00
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
- Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
- Excellence: We strive to do the best we can do and be the best we can be for our patients.
Main duties of the job:
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
The ideal candidate should have reception or customer care experience and be an excellent communicator, both spoken and written. Basic PC skills such as Word, Excel, and email are required. Previous experience working in the NHS is welcome but not essential.
Operose Health delivers local primary care at scale with the purpose of improving access, outcomes, and patient experience. Colleagues are expected to embody the company's values of Caring, Ambitious, Resourceful, and Excellence. Operose Health strives to provide high-quality service while empowering employees and ensuring that they are supported to achieve their best. They offer 27 days of annual leave plus.
Call Handler / Administrator in London employer: Operose Health
Operose Health is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where colleagues are empowered to excel in their roles. Located at Queens Road Surgery, employees benefit from a generous 27 days of annual leave, opportunities for professional growth, and a commitment to delivering high-quality primary care that truly makes a difference in patients' lives. Join us to be part of a team that values compassion, ambition, and resourcefulness in transforming healthcare experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler / Administrator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Operose Health. Understand their values and how they improve patient experience. This will help you connect your skills to what they care about.
✨Tip Number 2
Practice your communication skills! As a Call Handler, you'll need to be an excellent communicator. Try role-playing with a friend or family member to get comfortable with responding to patient queries.
✨Tip Number 3
Show off your resourcefulness! Think of examples from your past work where you went above and beyond to solve a problem. This will demonstrate your ability to be creative and agile in a busy environment.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you can find more info about the role there!
We think you need these skills to ace Call Handler / Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Handler / Administrator role. Highlight any customer care experience and your ability to communicate effectively, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient experience and how you embody our values of Caring, Ambitious, Resourceful, and Excellence.
Showcase Your Tech Skills:Since basic PC skills are a must, don’t forget to mention your proficiency in Word, Excel, and email. If you have experience with other information systems, be sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Operose Health
✨Know the Company Values
Before your interview, take some time to understand Operose Health's core values: Caring, Ambitious, Resourceful, and Excellence. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you align with their mission and culture.
✨Prepare for Common Scenarios
As a Call Handler / Administrator, you'll likely face various patient queries. Prepare for common scenarios you might encounter during the interview. Practice how you would respond to a frustrated patient or how you'd manage multiple appointment requests. This will help you feel more confident and ready to tackle real-life situations.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be sure to highlight your spoken and written communication skills during the interview. You could share specific examples of how you've effectively communicated with customers or colleagues in the past, especially in high-pressure situations.
✨Demonstrate Your Tech Savviness
Familiarise yourself with basic PC skills like Word, Excel, and email, as these are essential for the role. During the interview, mention any relevant experience you have with information systems or software that can support efficient workflow processes. This will reassure them that you're resourceful and ready to hit the ground running.
