Job Overview
Job title: Receptionist
Location: The Loxford Practice
Salary: £24,960.00
Hours: 37.5 hours per week
We help deliver extraordinary primary care by improving access, outcomes and patient experience. At Operose Health, we provide local primary care at scale, empowered by our values of Care, Ambition, Resourcefulness, and Excellence. Our team is committed to listening, compassion, and lifelong learning to support patients, colleagues and NHS partners.
Main Responsibilities
- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests, signpost patients to our range of services, and maintain patient records while safeguarding confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Utilise other information systems to support efficient workflow processes.
Ideal Candidate
- Reception or customer care experience, with excellent communication skills both spoken and written.
- Basic PC skills in Word, Excel and email.
- Ability to work within processes, procedures and maintain data security confidently.
- Previous experience in the NHS is welcome but not essential.
Package Description
- 27 days annual leave plus bank holidays pro rata.
- Access to a bespoke learning management system and annual formative clinical assessments to support competency development.
- Opportunities for specialisation and development as part of a large primary care provider.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and a wellbeing app.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
