Performance Administrator in High Wycombe

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Location: Home Working - with occasional travel when required

Salary: Up to £28,000.00 depending on experience

Hours: 37.5

Why Join the Performance & Analytics Team?

• Be part of a supportive and forward-thinking team that plays a key role in improving patient outcomes and driving performance across multiple practices.
• Gain valuable experience working with data, clinical systems, and KPI management, with opportunities to develop your skills and progress within a growing organisation.
• Work in a collaborative environment where your ideas are valued, your contribution makes a real impact, and you are supported by experienced leaders and colleagues.
• Help us to deliver great primary care by improving access, outcomes and patient experience.

Main Responsibilities:

• Support patient recall processes across practices to improve uptake, ensure timely patient reviews, and contribute to overall performance against organisational targets.
• Support the delivery of training sessions and guidance to practice staff to improve understanding of KPIs, data quality requirements, and system processes.
• Support practices in delivering on QOF indicators and time-sensitive patient care targets, ensuring patients are appropriately recalled and managed within required timeframes.
• Monitor and improve data quality by identifying inaccuracies, ensuring correct clinical coding, and reducing errors in patient records across practices.

The Ideal Candidate:

• A proactive and detail-oriented individual with experience in primary care performance, who is confident working with data, recalls, and clinical systems such as EMIS or SystmOne.
• A strong team player with good communication skills, able to support practices, respond to queries effectively, and work collaboratively to improve KPI performance.
• An organised and motivated individual with the ability to manage competing priorities, follow processes accurately, and contribute to achieving organisational and strategic objectives.