At a Glance
- Tasks: Manage patient queries, appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, a leader in delivering local primary care with a focus on patient experience.
- Benefits: Enjoy 27 days annual leave, wellbeing services, and opportunities for professional development.
- Other info: Flexible working hours and a range of employee benefits to support your lifestyle.
- Why this job: Make a real difference in patient care while growing your skills in a dynamic team.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
Location: Northumberland Avenue
Salary: £24,960.00 FTE (£12.80 per hour)
Hours: 30 hours, Monday-Friday
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other – because we CARE.
Main Responsibilities
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate
- Reception or customer care experience is essential.
- Excellent communicator both spoken and written.
- Basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- Opportunities for our colleagues to specialise and develop.
- Car benefit scheme – specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Receptionist/Administrator in Essex employer: Operose Health
At Operose Health, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in the heart of Northumberland Avenue, our team enjoys generous benefits such as 27 days of annual leave, access to bespoke learning resources, and opportunities for specialisation within primary care. Join us in making a meaningful impact on patient experiences while thriving in a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Essex
✨Tip Number 1
Get to know the company! Research Operose Health and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the Operose Health team.
We think you need these skills to ace Receptionist/Administrator in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Receptionist/Administrator role. Highlight your customer care experience and any relevant communication skills, as these are key for us at Operose Health.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient experience and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Tech Skills:Since basic PC skills are essential, mention your proficiency with Word, Excel, and email in your application. If you have experience with other information systems, don’t forget to include that too – it’ll help us see how you can support our workflow processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Operose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with patient queries, appointment management, and data confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an excellent communicator, you'll need to demonstrate both your spoken and written skills during the interview. Practice answering common questions clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in previous roles, especially in customer care or reception settings.
✨Highlight Your Tech Savviness
Since basic PC skills are essential for this role, be ready to discuss your experience with Word, Excel, and email. If you have experience with any specific information systems, mention those too! Showing that you're comfortable with technology will give you an edge.
✨Emphasise Your Commitment to Patient Care
Operose Health values improving patient experience, so be prepared to talk about your passion for patient care. Share any relevant experiences where you went above and beyond to assist patients or improve their experience. This will align you with their core values and demonstrate that you care.
