At a Glance
- Tasks: Help deliver great primary care by managing patient queries and appointments.
- Company: Join a supportive team at Mollison Way Surgery, dedicated to improving patient experiences.
- Benefits: Enjoy 27 days annual leave, wellbeing services, and opportunities for professional development.
- Other info: Access to electric vehicle benefits and a cycle to work scheme.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 € per year.
Location: Mollison Way Surgery
Salary: £24,960
Hours: 37.5 (Either 08:00-16:00 or 10:30-18:30)
Job Overview: Help us to deliver great primary care by improving access, outcomes and patient experience.
Responsibilities:
- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests, signpost patients to our range of services and maintain patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Utilize other information systems to support efficient workflow processes.
Qualifications:
- Reception or customer care experience is essential and an excellent communicator in both spoken and written form.
- Basic PC skills such as Word, Excel and email.
- Ability to work within processes, procedures and maintain confidence and data security.
- Previous experience working in the NHS is welcome but not essential.
Benefits:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care mean that we have many opportunities for colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in City of Westminster employer: Operose Health
At Mollison Way Surgery, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, access to bespoke training programmes, and opportunities for specialisation within primary care, we ensure our team members feel valued and empowered in their roles. Join us in making a meaningful impact on patient care while enjoying a range of perks designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in City of Westminster
✨Tip Number 1
Get to know the company! Research Mollison Way Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the workplace culture and might even give you a heads-up about job openings. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Receptionist/Administrator in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist/Administrator role. Highlight your relevant experience in customer care and communication skills, as these are key for us at Mollison Way Surgery.
Showcase Your Skills:Don’t forget to mention your basic PC skills! We want to see your proficiency in Word, Excel, and email. If you have any experience with information systems, be sure to include that too!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Operose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with managing appointment requests and handling patient queries, as these will likely come up in conversation.
✨Showcase Your Communication Skills
As an excellent communicator is essential for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved conflicts or provided exceptional customer service.
✨Demonstrate Your Tech Savviness
Brush up on your basic PC skills, especially Word and Excel. Be ready to discuss how you've used technology to improve workflow processes in past roles, as this will show you're capable of handling the administrative tasks required.
✨Emphasise Confidentiality and Data Security
Since maintaining patient confidentiality is crucial, be prepared to talk about your understanding of data security protocols. Share any relevant experiences where you ensured confidentiality in your previous jobs.
