At a Glance
- Tasks: Manage patient queries, appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, a leader in delivering local primary care with a focus on patient experience.
- Benefits: Enjoy 27 days annual leave, wellbeing services, and opportunities for professional development.
- Other info: Flexible working hours and a range of employee benefits to support your lifestyle.
- Why this job: Make a real difference in patient care while growing your skills in a dynamic team.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 € per year.
Location: Northumberland Avenue
Salary: £24,960.00 FTE (£12.80 per hour)
Hours: 30 hours, Monday-Friday
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other – because we CARE.
Main Responsibilities
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme – specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Receptionist/Administrator in Castle Point employer: Operose Health
At Operose Health, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Our team members enjoy generous benefits such as 27 days of annual leave, access to tailored learning opportunities, and unique perks like a car benefit scheme for electric vehicles and a cycle to work scheme. Located in the heart of Northumberland Avenue, we empower our staff to make a meaningful impact in primary care while fostering a collaborative environment where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Castle Point
✨Tip Number 1
Get to know the company! Research Operose Health and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Receptionist/Administrator, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at Operose Health.
We think you need these skills to ace Receptionist/Administrator in Castle Point
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Receptionist/Administrator role. Highlight your relevant experience in customer care and any skills that match the job description, like communication and PC skills. We want to see how you can contribute to improving patient experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about primary care and how your values align with ours at Operose Health. Keep it friendly and professional, and don’t forget to mention your experience with managing queries and maintaining confidentiality.
Showcase Your Skills:In your application, be sure to showcase your skills in using information systems and handling administrative tasks. Mention any specific software you’re familiar with, like Word or Excel, as this will show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Operose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing appointment requests and maintaining patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an excellent communicator is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved patient queries or liaised with a team. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Your Tech Savviness
Since basic PC skills are essential, be ready to discuss your experience with software like Word, Excel, and email. You might even want to mention any specific systems you've used in the past that relate to healthcare or administration. This will show that you're prepared to hit the ground running.
✨Emphasise Your Commitment to Patient Care
Operose Health values improving patient experience, so be sure to express your passion for delivering great primary care. Share any relevant experiences where you went above and beyond for patients or colleagues, highlighting your dedication to the CARE values they uphold.
