At a Glance
- Tasks: Assist patients by managing queries, appointments, and maintaining records in a supportive team.
- Company: Join Operose Health, a leader in local primary care with a caring culture.
- Benefits: Enjoy 27 days of annual leave, professional development, and wellness perks.
- Other info: Opportunities for specialisation and career growth in a supportive workplace.
- Why this job: Make a real difference in patient care while growing your skills in a dynamic environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 € per year.
Location: Queens Road Surgery
Salary: £24,960.00
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
- Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
- Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
- Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
- Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job:
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
The ideal candidate should have reception or customer care experience and be an excellent communicator, both spoken and written. Basic PC skills such as Word, Excel, and email are required. Previous experience working in the NHS is welcome but not essential.
How we support you:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Qualifications:
- Reception or customer care experience, excellent communication skills, basic PC skills including Word, Excel, and email; previous NHS experience is welcome but not essential.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Call Handler / Administrator employer: Operose Health
Operose Health is an exceptional employer that prioritises the well-being and development of its employees while delivering high-quality primary care. With a supportive work culture that embodies values of Caring, Ambition, Resourcefulness, and Excellence, employees enjoy generous benefits such as 27 days of annual leave, access to bespoke learning systems, and opportunities for professional growth in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler / Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Operose Health. Understand their values and how they improve patient experience. This will help you connect your skills to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your communication skills and how your previous experience aligns with the Call Handler role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated caring, ambition, resourcefulness, or excellence in your past roles. These stories will make you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Operose Health team.
We think you need these skills to ace Call Handler / Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Handler / Administrator role. Highlight your relevant experience in customer care and communication skills, as these are key for us at Operose Health.
Showcase Your Values:We love candidates who embody our values of Caring, Ambitious, Resourceful, and Excellence. Use examples from your past experiences to demonstrate how you align with these values in your application.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Operose Health
✨Know the Company Values
Before your interview, take some time to understand Operose Health's core values: Caring, Ambitious, Resourceful, and Excellence. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their mission.
✨Prepare for Common Questions
Anticipate questions related to customer care and communication skills, as these are crucial for a Call Handler/Administrator role. Practice your responses to questions like 'How do you handle difficult patients?' or 'Can you give an example of when you went above and beyond for a customer?'
✨Showcase Your Tech Skills
Since basic PC skills are required, be ready to discuss your experience with Word, Excel, and email. You might even want to mention any specific software you've used in previous roles that could be relevant to managing patient records and correspondence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for professional development, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
