At a Glance
- Tasks: Assist patients, manage appointments, and maintain records in a supportive healthcare environment.
- Company: Join Operose Health, a leader in primary care with a focus on patient experience.
- Benefits: Enjoy 27 days leave, wellness services, and opportunities for professional growth.
- Other info: Embrace a culture of caring, ambition, and excellence with great career prospects.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 27800 - 27800 £ per year.
Location: Kingshurst Medical Practice
Salary: £25,292.80
Hours: 18 hours per week
Main Responsibilities:
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
Ideal Candidate:
- Reception or customer care experience is essential, along with excellent communication skills (spoken and written).
- Must have basic PC skills such as Word, Excel and email.
- Ability to work within processes, procedures and maintain data security and confidentiality.
- Previous experience of working in the NHS is welcome but not essential.
Benefits:
- 27 days annual leave plus bank holidays pro rata.
- Access to a bespoke learning management system and annual formative clinical assessments to support competency development.
- Opportunities to specialise and develop within a provider of primary care at scale.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and an employee wellbeing app.
Qualifications:
- Reception or customer care experience.
- Excellent communication skills.
- Basic PC proficiency in Word, Excel, and email.
- Familiarity with NHS procedures is advantageous.
About Us:
Operose Health is dedicated to delivering primary care at scale, focusing on improving access, outcomes, and patient experience. We empower employees to embody our core values of caring, ambition, resourcefulness, and excellence. Our supportive working environment offers opportunities for growth and development in the healthcare sector.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Birmingham employer: Operose Health
Operose Health is an exceptional employer, offering a supportive and dynamic work environment at Kingshurst Medical Practice. With a strong focus on employee wellbeing, we provide generous benefits such as 27 days of annual leave, opportunities for professional development, and unique perks like a car benefit scheme for electric vehicles. Join us to be part of a team that values caring, ambition, and excellence while making a meaningful impact in primary care.
