At a Glance
- Tasks: Be the friendly face of our team, helping patients and managing appointments.
- Company: Join Operose Health, a caring and ambitious primary care provider.
- Benefits: Enjoy 27 days off, wellness perks, and a cycle to work scheme.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
Location: CGH Partnership, Basingstoke
Salary: £24,960.00
Hours: 37.5 hours per week (5 positions)
Main Responsibilities:
- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests and signpost patients to a range of services.
- Maintain patient records and ensure confidentiality.
- Email, scan, and code clinical correspondence.
- Process prescription requests.
- Utilise information systems to support efficient workflow processes.
Qualifications and Experience:
- Reception or customer care experience essential.
- Excellent verbal and written communication skills.
- Basic PC skills (Word, Excel, email).
- Ability to work within procedures and maintain data security.
- Previous NHS experience welcome but not essential.
Benefits:
- 27 days annual leave plus bank holidays pro rata.
- Access to bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and wellbeing app.
Company Overview:
At Operose Health, we provide local primary care at scale, aiming to improve access, outcomes and patient experience. Our values are Caring, Ambitious, Resourceful, and Excellence, reflected in how we support patients and colleagues.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist/Administrator in Basingstoke employer: Operose Health
At Operose Health, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in Basingstoke, our team enjoys generous benefits such as 27 days of annual leave, access to bespoke learning resources, and initiatives like the cycle to work scheme, all while contributing to meaningful healthcare improvements in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Basingstoke
✨Tip Number 1
Get to know the company! Research CGH Partnership and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact. Role-play with a friend or family member to get comfortable responding to patient queries and managing appointment requests.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Operose Health.
We think you need these skills to ace Receptionist/Administrator in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in reception or customer care. We want to see how your skills match the job description, so don’t be shy about showcasing your communication skills and any NHS experience you might have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you embody our values of Caring, Ambitious, Resourceful, and Excellence. Keep it friendly and professional, just like us!
Be Clear and Concise:When filling out your application, clarity is key. Make sure your written communication is easy to read and free from jargon. We appreciate straightforwardness, especially when it comes to managing patient queries!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Operose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with managing patient queries, appointment requests, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Tech Savviness
Basic PC skills are a must, so be ready to discuss your experience with Word, Excel, and email. If you have any experience with information systems, mention it! You could even bring up how you've used technology to improve workflow processes in previous roles.
✨Emphasise Your Customer Care Experience
Highlight your previous reception or customer care experience by sharing specific examples of how you've handled challenging situations or provided exceptional service. This will show that you can manage patient interactions with care and professionalism, aligning with the company's values.
