At a Glance
- Tasks: Lead the reception team and ensure top-notch service for patients.
- Company: Operose Health, dedicated to improving primary care access and outcomes.
- Benefits: Annual leave, car and cycle schemes, plus discount cards.
- Other info: Join a caring and ambitious team focused on excellence in healthcare.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Strong communication skills and basic PC knowledge required.
The predicted salary is between 30000 - 30000 £ per year.
Location: ___; Salary: Up to £30,000 depending on experience; Hours: 37.5 per week
Help us deliver great primary care by improving access, outcomes and patient experience. At Operose Health we deliver local primary care at scale with a purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients and each other.
Responsibilities
- Lead the reception team on a day‑to‑day operational basis, ensuring services are delivered in a coordinated and efficient manner, in accordance with the service specification and clinical key performance indicators.
- Carry out reception and administrative tasks on a day‑to‑day operational basis, ensuring services are delivered efficiently.
- Work with other receptionists and healthcare professionals to provide a first‑class service to patients.
- Collaborate with other receptionists and healthcare professionals to ensure outstanding service delivery.
- Support the practice manager in ensuring smooth operations, develop efficient management systems and maintain a quality learning environment.
- Act as the front‑line point of contact for patients and stakeholders and deputise when needed.
Qualifications
- Excellent communication skills and basic PC proficiency.
- Familiarity with EMIS software preferred.
- Previous NHS or GP practice experience is advantageous, but not essential.
- Ability to work within established processes while ensuring confidentiality and data security.
Benefits
- Annual leave, car and cycle schemes, discount cards and more.
Our Values
- Caring – listening, compassion, understanding and a willingness to keep an open mind, supporting and empowering people to have a healthier future.
- Ambitious – determination and passion for transforming the patient experience.
- Resourceful – creative, agile, devotion to lifelong learning, going above and beyond to improve services.
- Excellence – striving to do the best for patients, employees and NHS partners.
Reception Manager in Basingstoke employer: Operose Health
Operose Health is an exceptional employer that prioritises the well-being and development of its staff while delivering high-quality primary care. With a supportive work culture that values collaboration and innovation, employees are empowered to excel in their roles, benefiting from opportunities for professional growth and a range of perks including annual leave, car and cycle schemes, and discount cards. Located in a vibrant community, Operose Health offers a meaningful career path where you can make a real difference in patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Basingstoke
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Operose Health for the Reception Manager role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Reception Manager in Basingstoke
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Operose Health, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Operose Health, and how you can make a difference!
How to prepare for a job interview at Operose Health
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Operose Health.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Operose Health appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Operose Health supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
