At a Glance
- Tasks: Assist patients and manage appointments while supporting the primary care team.
- Company: Operose Health, dedicated to improving local primary care and patient experience.
- Benefits: Generous annual leave, wellbeing services, and travel perks.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Join a caring team and make a real difference in patient lives.
- Qualifications: Customer care experience and strong communication skills required.
The predicted salary is between 24960 - 24960 £ per year.
Location: CGH Partnership, Basingstoke
Salary: £24,960.00
Hours: 37.5 hours per week (5 positions)
Main Responsibilities:
- Respond to patient queries and liaise with the wider primary care team.
- Manage appointment requests and signpost patients to a range of services.
- Maintain patient records and ensure confidentiality.
- Email, scan, and code clinical correspondence.
- Process prescription requests.
- Utilise information systems to support efficient workflow processes.
Qualifications and Experience:
- Reception or customer care experience essential.
- Excellent verbal and written communication skills.
- Basic PC skills (Word, Excel, email).
- Ability to work within procedures and maintain data security.
- Previous NHS experience welcome but not essential.
Benefits:
- 27 days annual leave plus bank holidays pro rata.
- Access to bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and wellbeing app.
Company Overview:
At Operose Health, we provide local primary care at scale, aiming to improve access, outcomes and patient experience. Our values are Caring, Ambitious, Resourceful, and Excellence, reflected in how we support patients and colleagues.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Receptionist & Admin – Primary Care Team in Basingstoke employer: Operose Health
Operose Health is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, access to bespoke learning resources, and initiatives like the cycle to work scheme, employees in Basingstoke can thrive both personally and professionally while contributing to meaningful primary care services.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Receptionist & Admin – Primary Care Team in Basingstoke
✨Tip Number 1
Get to know the company! Research Operose Health and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in reception or customer care.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Operose Health.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Patient Receptionist & Admin – Primary Care Team in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Receptionist & Admin role. Highlight your relevant experience in customer care and any specific skills that match the job description, like managing appointment requests or maintaining patient records.
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t shy away from showcasing these skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated with patients or colleagues in the past.
Be Professional Yet Personable:While we want you to be professional in your application, it’s also important to let your personality shine through. We’re looking for someone who can connect with patients, so a friendly tone can go a long way in your cover letter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company values there!
How to prepare for a job interview at Operose Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Receptionist & Admin. Familiarise yourself with managing appointment requests, handling patient queries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practising how to articulate these examples can really set you apart during the interview.
✨Demonstrate Your Tech Savviness
Brush up on your basic PC skills, especially with Word and Excel, as well as any information systems you might have used before. Be ready to discuss how you've used technology to improve workflow processes in previous roles, as this is key for the job.
✨Embrace the Company Values
Operose Health values Caring, Ambitious, Resourceful, and Excellence. Think about how your personal values align with these and be prepared to share specific examples that demonstrate these qualities. This will show that you’re not just a fit for the role, but also for the company culture.
