At a Glance
- Tasks: Provide excellent customer support and manage referrals for Surrey Children's Community Services.
- Company: Join HCRG Care Group, a flexible-first employer with a commitment to excellence.
- Benefits: Enjoy flexible shifts, access to earned wages, and 24/7 well-being support.
- Other info: Dynamic role with opportunities for growth and recognition in a supportive team environment.
- Why this job: Make a real difference in children's services while developing your professional skills.
- Qualifications: GCSEs in Maths and English, plus administrative experience and strong communication skills.
The predicted salary is between 27000 - 30000 £ per year.
Job Reference: HCRGCG/TP/24475/19529
Number of Positions: 5
Contract Type: Bank
Hourly rate: £13.64
Weekly contracted hours: 0
Location: Surrey
Closing Date: 28/06/2026
Job Category: Service type: HCRG - Children's Services
Business Unit: HCRG - Surrey 0-19
As a Bank Business Support Administrator, we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:
- Flexible Shift Booking – Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
- Wagestream Access – Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
- Professional Growth – Gain experience across various services, access free training, and join our Strive for Better professional network.
- 24/7 Well-being Support – Free counselling, legal advice, financial guidance, and career coaching.
- Innovative Culture – Share ideas, apply for national funding, and contribute to service improvements.
- Recognition & Engagement – Nominate colleagues for awards and participate in executive Q&A sessions.
- Commitment to Excellence – Be part of a team with "Good" or "Outstanding" CQC-rated services.
The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, email, and post, as the first point of contact to HCRG Care Group Services. The role will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and partner organisations. This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Base: The Business Support Administrator role will cover Woking, Guildford, and Farnham, supporting our Surrey-wide service. HCRG Care Group is a flexible-first employer; whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements.
Main Responsibilities:
- Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.
- Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
- Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
- Provide signposting to HCRG Care Group services and other agencies.
- Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.
- Maintain and update clinical systems, databases, and clinic templates.
- Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
- Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
- Work flexibly to cover colleagues and ensure service priorities are met.
Ideal Candidate:
- Good general education to at least GCSE level or equivalent, including Maths and English.
- Administrative experience in a busy, customer-facing environment.
- Accurate and efficient keyboard skills.
- High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Ability to work as part of a team.
- Effective interpersonal and communication skills, both verbal and written.
- Good telephone manner.
- Polite and helpful customer service skills.
- Ability to work with discretion, sensitivity, and maintain confidentiality.
- Good planning and organisational skills and ability to meet deadlines.
- Ability to prioritise and manage workload in a busy environment.
- Minute taking.
- Knowledge of clinical systems or databases.
Other requirements: The successful applicant will need to be a car driver.
Please see attached job description for full personal specification.
Bank Business Support Administrator - Surrey cloned on 05-06-26 09:58:02 employer: Operose Health
At HCRG Care Group, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment for our Bank Business Support Administrators in Surrey. With benefits like flexible shift booking, access to well-being support, and opportunities for professional growth, we foster a culture of innovation and recognition, ensuring that our employees feel valued and empowered to make a difference in the community. Join us in delivering outstanding services while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Business Support Administrator - Surrey cloned on 05-06-26 09:58:02
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at HCRG Care Group. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share examples of your past experiences that highlight your administrative prowess.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from HCRG, let them know why you're excited about the Bank Business Support Administrator role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the HCRG family.
We think you need these skills to ace Bank Business Support Administrator - Surrey cloned on 05-06-26 09:58:02
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bank Business Support Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your verbal and written skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively engage with others.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at HCRG Care Group!
How to prepare for a job interview at Operose Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Business Support Administrator. Familiarise yourself with the job description and think about how your skills align with the tasks, like managing referrals and providing excellent customer service.
✨Showcase Your Communication Skills
Since this role requires high levels of communication, prepare examples that demonstrate your ability to handle calls and correspondence effectively. Think of situations where you’ve successfully managed customer queries or worked as part of a team to solve problems.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a busy environment. Prepare for scenarios where you might need to triage referrals or manage urgent cases, and think about how you would prioritise tasks under pressure.
✨Highlight Your Tech Savviness
As the role involves using various software and databases, be ready to discuss your experience with Microsoft Office and any clinical systems. If you have specific examples of how you've used these tools to improve efficiency, share them during the interview.
