This bank receptionist and administrator post sits at Oak Tree Health Centre, run by Operose Health for local primary care. The work centres on answering patient queries, managing appointment requests, signposting patients to services and coding clinical correspondence. It is a bank post with no set hours. Reception or customer care experience is essential, and NHS experience is welcome but not required.
What the job involves
- Respond to patient queries and liaise with the wider primary care team
- Manage appointment requests
- Signpost patients to the organisation's range of services
- Maintain patient records and confidentiality
- Email, scan and code clinical correspondence
- Process prescription requests
- Use other information systems to support efficient workflow
Experience
- Reception or customer care experience
Skills & knowledge
- Excellent spoken and written communication
- Basic PC skills in Word, Excel and email
- Working within processes and procedures
- Maintaining confidentiality and data security
Nice to have
- Previous experience of working in the NHS
What’s offered
- Competitive hourly pay
- Accrued paid annual leave
- Access to internal training and development
- Employee assistance programme (EAP We Care)
- Friendly and vibrant working environment
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Bank Administrator employer: Operose Health
Operose Health is an exceptional employer that prioritises high-quality patient care while fostering a supportive and collaborative work environment at Silverlock Medical Practice. With a strong focus on employee development, we offer numerous growth opportunities for our staff, alongside a commitment to innovative practices that enhance both patient outcomes and professional satisfaction. Join us to be part of a forward-thinking team dedicated to transforming primary care in a vibrant community setting.
