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- Tasks: Provide top-notch technical support and training for our innovative machinery.
- Company: Join Operio Group, a global leader in solid dose manufacturing solutions.
- Benefits: Enjoy competitive pay, generous leave, and opportunities for international travel.
- Why this job: Be part of a caring team that values your growth and skills.
- Qualifications: 5+ years in a similar role with strong communication and technical skills.
- Other info: Dynamic work environment with extensive training and career development opportunities.
The predicted salary is between 40000 - 45000 £ per year.
Are you looking for a team that cares? We can't help our customers without you, and Field Technicians are essential in providing excellent technical support to customers. They represent Operio’s full portfolio of products and services, while collaborating with other departments to grow relationships and business opportunities. Operio Group operates globally with over 200 team members helping us succeed in our mission to provide solutions to manufacturers of solid dose products. Our Bicester location is where everything started as a family owned business, LFA Machines, which grew to create Operio Group and be part of its umbrella of companies.
Salary: £40,000.00-£45,000.00 plus OTE. This position is on site with up to 75% travel within the UK and Europe.
Benefits: We want to help you grow your skills, give you the time off you deserve, travel internationally, annual pay reviews, and more.
Job Responsibilities:
- Provide excellent technical support onsite and over the phone/virtually for our vast portfolio of products.
- Excel at providing services, such as installation, training, servicing, troubleshooting, and maintenance.
- Conduct hands-on training for customers that covers safety, operation, basic maintenance, and troubleshooting procedures.
- Diagnose and repair mechanical, electrical, and software issues on a range of machinery.
- Perform preventive maintenance and routine inspections to reduce downtime and ensure optimal machine performance.
- Document service calls and repairs thoroughly in internal systems to maintain a clear service history.
- Manage parts inventory and service tools ensuring readiness for travel and on-site repairs.
- Coordinate service schedule with the support team and customers providing service dates and updates.
- Internally assist with product testing and validation, operating machinery, identifying potential issues, and coordinating with the engineering or quality teams as needed.
- Provide feedback to the product and engineering teams based on field experience to help improve equipment design, user experience, and documentation.
- Assist in developing technical documentation including training manuals, troubleshooting guides, and internal service procedures.
- Strengthen customer relationships consistently, and identify equipment upgrade opportunities communicating sales leads to support business expansion.
Job Requirements:
- 5+ years in a similar role delivering high-quality customer experience with strong communication skills, involving electromechanical machinery or production equipment.
- Degree/diploma in related technical field (Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Maintenance…) or equivalent practical experience.
- National travel up to 75%. International travel may be required (passport needed).
- Must hold valid driver’s license with a clean driving record.
- Strong knowledge of mechanical, control and electrical systems (ex: PLCs, HMIs) to diagnose and resolve related issues.
- Problem solver who is adaptable, capable to work independently, and highly organized to prioritize own work.
- Able to lift up to 50 lbs, stand for extended periods, and perform work involving kneeling, bending, or climbing.
- Preferred: experience in the pharmaceutical, food, or manufacturing sectors.
What's in it for You?
- Develop Your Skills and Grow – We have ever-growing internal training courses and encourage you to take courses externally. We have supported or currently support our team members financially with language courses, driving lessons, degrees/masters, qualifications, and more.
- Join a Team That Really Cares – We are a friendly, collaborative and driven bunch that is keen to learn new things. We believe in bettering ourselves being the key to all types of success.
- Competitive Compensation Package plus Annual Pay Reviews.
- Generous Annual Leave – 30 days, incl bank holidays, per calendar year, with an additional day earned per year worked up to a total of 25 days + bank holidays.
- Opportunity to travel internationally.
- And More!
Field Service Technician (UK & Europe) employer: Operio Group
Contact Detail:
Operio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (UK & Europe)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical support and troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, bring along examples of your work or case studies that highlight your problem-solving abilities and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company!
We think you need these skills to ace Field Service Technician (UK & Europe)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Field Service Technician role shine through. We want to see how much you care about providing excellent technical support and building relationships with customers.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in electromechanical machinery or production equipment. We love seeing how your skills align with what we do at Operio Group, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key achievements and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Operio Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electromechanical machinery and production equipment. Be ready to discuss specific systems like PLCs and HMIs, as well as any relevant experience you've had in troubleshooting and maintenance.
✨Showcase Your Customer Skills
Since this role is all about providing excellent customer support, prepare examples of how you've successfully interacted with clients in the past. Highlight your communication skills and how you've built strong relationships, as this will be key to impressing the interviewers.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss real-life scenarios where you've had to diagnose and resolve issues. Think of specific challenges you've faced and how you approached them, showcasing your adaptability and organisational skills.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you determine if it's the right fit for you.