At a Glance
- Tasks: Deliver top-notch technical support and training to customers on-site and remotely.
- Company: Join Operio Group, a caring international organisation with a family-run heritage.
- Benefits: Enjoy 30 days off, bonuses, international travel, and skill development opportunities.
- Other info: Opportunities for career growth and personal development through various training programs.
- Why this job: Make a real impact while growing your skills in a supportive team environment.
- Qualifications: 5+ years in a similar role with strong communication and technical skills.
The predicted salary is between 40000 - 45000 £ per year.
Are you looking for a team that cares? We rely on our Field Technicians to deliver outstanding support to our customers. In this role, you’ll be a key representative of our full range of products and services, collaborating internally to enhance customer relationships and find new opportunities. Operio Group is an international organisation supporting manufacturers of solid dose products (tablets, capsules). Our Bicester site founded our journey as LFA Machines, a family‑run business that has since grown into the wider Operio Group.
Salary: £40,000.00-£45,000.00 plus OTE.
Benefits: 30 Days off (incl Bank Holidays) earning 1 day more per year in first 3 years, bonus/commission, international travel, annual pay reviews, investing in your skills growth.
Job Responsibilities:
- Deliver high-quality technical support both on‑site and remotely across our product range.
- Carry out services including installation, commissioning, training, maintenance, and fault resolution to an excellent standard.
- Provide practical, hands‑on training to customers covering safe operation, maintenance basics, and troubleshooting.
- Identify and fix mechanical, electrical, and software faults across various machines.
- Complete routine servicing and preventative maintenance to minimise downtime and maintain performance.
- Accurately log service activities and repairs within internal systems to maintain a clear service history.
- Plan and coordinate service visits with internal teams and customers, providing service dates and updates.
- Maintain service tools and spare parts inventory to ensure readiness for travel and on‑site repairs.
- Support internal product testing and validation (incl. operating machinery, identifying potential issues), working with engineering and quality teams where required.
- Provide feedback from field work to internal departments to help improve product design, usability, and documentation.
- Contribute to the creation of technical resources such as manuals, guides, and service procedures.
- Build strong customer relationships and identify opportunities for upgrades, passing leads to the sales team.
Job Requirements:
- 5+ years in similar role, delivering excellent customer experience with strong communication skills, (electromechanical machinery or production equipment a plus).
- Degree/diploma in related technical field (Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Maintenance…) or equivalent practical experience.
- National travel up to 75%. International travel may be required (passport needed).
- Must hold valid driver’s license with a clean driving record.
- Solid understanding of mechanical, electrical, and control systems (e.g. PLCs, HMIs) with the ability to troubleshoot effectively.
- Self‑motivated problem solver who can work independently and manage priorities efficiently.
- Physically able to lift up to 50 lbs, stand for extended periods, and carry out tasks involving bending, kneeling, or climbing.
Desirable: Experience within pharmaceutical, food, or manufacturing environments.
What's in it for You?
- Develop Your Skills and Grow - We invest in your growth through internal training and external learning. We have supported team members with language courses, driving lessons, higher education, and professional qualifications.
- Join a Team That Really Cares - Join a collaborative and motivated team that values learning, improvement, and shared success.
- Competitive Compensation Package plus Annual Pay Reviews.
- Generous Annual Leave - 30 days incl bank holidays per year, with an additional holiday earned per year of service.
- International Travel Opportunities.
Field Service Technician employer: Operio Group
Operio Group is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on collaborative teamwork, generous benefits including 30 days of annual leave, and opportunities for international travel, we foster a culture of continuous learning and improvement. Our commitment to investing in your skills growth ensures that you will thrive in your role as a Field Service Technician while building meaningful relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to share specific examples of how you've solved problems in the past, especially with electromechanical machinery. We want to see that you can deliver outstanding support!
✨Tip Number 3
Don’t forget to showcase your hands-on experience! Whether it’s through practical demonstrations or discussing your previous roles, make sure to highlight your ability to troubleshoot and maintain equipment effectively. This is key for a Field Service Technician!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you on board with a team that really cares!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Field Service Technician role shine through. We want to see how much you care about delivering outstanding support and building strong customer relationships.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in electromechanical machinery or production equipment. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Operio Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electromechanical machinery and control systems. Be ready to discuss your hands-on experience with troubleshooting and maintenance, as this will show that you can hit the ground running.
✨Showcase Your Customer Skills
Since this role involves delivering outstanding support, prepare examples of how you've built strong customer relationships in the past. Think about specific situations where you identified opportunities for upgrades or resolved issues effectively.
✨Plan for Travel Questions
With national and potential international travel involved, be prepared to discuss your flexibility and any previous travel experiences. Highlight your clean driving record and readiness to manage service visits efficiently.
✨Demonstrate Team Spirit
This position requires collaboration with internal teams, so think of examples where you've worked well with others. Emphasise your ability to provide feedback and contribute to improving processes, as this aligns with the company's values.
