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- Tasks: Provide top-notch technical support and hands-on training for our electromechanical products.
- Company: Join Operio Group, a global leader in solid dose manufacturing solutions.
- Benefits: Enjoy competitive pay, generous leave, and opportunities for international travel.
- Why this job: Make a real impact while travelling across the UK and Europe.
- Qualifications: 5+ years in maintenance/service with strong communication skills required.
- Other info: Be part of a caring team focused on personal and professional growth.
The predicted salary is between 32000 - 36000 £ per year.
Are you looking for a team that cares? We can't help our customers without you, and Field Technicians are essential in providing excellent range of electromechanical support to customers. They represent Operio’s full portfolio of products and services, while collaborating with other departments to grow relationships and business opportunities. Operio Group operates globally with over 200 team members helping us succeed in our mission to provide solutions to manufacturers of solid dose products. Our Bicester location is where everything started as a family owned business, LFA Machines, which grew to create Operio Group and be part of its umbrella of companies.
Salary: £40,000.00-£45,000.00 plus OTE. This position is on site with up to 75% travel within the UK and Europe.
Benefits: We want to help you grow your skills, give you the time off you deserve, travel internationally, annual pay reviews, and more.
Job Responsibilities:
- Provide excellent technical support onsite and over the phone/virtually for our vast portfolio of products.
- Excel at providing services, such as installation, training, servicing, troubleshooting, and maintenance.
- Conduct hands‑on training for customers that covers safety, operation, basic maintenance, and troubleshooting procedures.
- Diagnose and repair mechanical issues, electrical and control faults on industrial equipment.
- Perform preventive maintenance and routine inspections to reduce downtime and ensure optimal machine performance.
- Document service calls and repairs thoroughly in internal systems to maintain a clear service history.
- Manage parts inventory and service tools ensuring readiness for travel and on‑site repairs.
- Coordinate service schedule with the support team and customers providing service dates and updates.
- Internally assist with product testing and validation, operating machinery, identifying potential issues, and coordinating with the engineering or quality teams as needed.
- Provide feedback to the product and engineering teams based on field experience to help improve equipment design, user experience, and documentation.
- Assist in developing technical documentation including training manuals, troubleshooting guides, and internal service procedures.
- Strengthen customer relationships consistently, and identify equipment upgrade opportunities communicating sales leads to support business expansion.
Job Requirements:
- 5+ years Maintenance & Service on Production Machinery delivering high‑quality customer experience.
- Strong communication skills.
- Degree/diploma in related technical field (Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Maintenance…) or equivalent practical experience.
- National travel up to 75%. International travel may be required (passport needed).
- Must hold valid driver’s license with a clean driving record.
- Strong knowledge of mechanical, control and electrical systems (ex: PLCs, HMIs) to diagnose and resolve related issues.
- Problem solver who is adaptable, capable to work independently, and highly organized to prioritize own work.
- Able to lift up to 50 lbs, stand for extended periods, and perform work involving kneeling, bending, or climbing.
- Preferred: experience in the pharmaceutical, food, or manufacturing sectors.
What’s in it for You?
- Develop Your Skills and Grow - We have ever‑growing internal training courses and encourage you to take courses externally.
- Join a Team That Really Cares - We are a friendly, collaborative and driven bunch that is keen to learn new things.
- Competitive Compensation Package plus Annual Pay Reviews.
- Generous Annual Leave - 30 days, incl bank holidays, per calendar year, with an additional day earned per year worked up to a total of 25 days + bank holidays.
- Opportunity to travel internationally.
- And More!
Field Service Technician (UK & Europe) in Bicester employer: Operio Group
Contact Detail:
Operio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (UK & Europe) in Bicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Operio Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service roles. Think about your past experiences and how they relate to the job description. We want to hear your stories!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples where you diagnosed and fixed issues in a timely manner. This is key for a Field Service Technician!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Field Service Technician (UK & Europe) in Bicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Service Technician role shine through. We want to see how much you care about providing excellent support and building relationships with customers.
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance and service on production machinery. We’re looking for specific examples that demonstrate your skills in troubleshooting and customer service, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Operio Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electromechanical systems. Be ready to discuss your experience with PLCs, HMIs, and any troubleshooting you've done in the past. This will show that you’re not just a good communicator but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled mechanical or electrical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and adapt to challenges.
✨Emphasise Team Collaboration
Since this role involves working closely with other departments, be ready to talk about your experience in team settings. Highlight instances where you’ve collaborated with others to achieve a common goal, especially in a customer service context.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.