At a Glance
- Tasks: Solve complex challenges and improve customer delivery experiences.
- Company: Join Amazon's dynamic Field Quality Assurance team.
- Benefits: Competitive pay, diverse work culture, and growth opportunities.
- Other info: Be part of a supportive team focused on continuous improvement.
- Why this job: Make a real impact on customer satisfaction and logistics innovation.
- Qualifications: Analytical skills, customer service experience, and data analytics knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Operations is the heart and soul of everything Amazon does. As a Field Quality Assurance (FQA) Specialist, you will solve complex challenges, partner with the Quality manager and Operations Managers to ensure timely delivery of goods out of the facilities. You will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.
Key job responsibilities:
- Effectively manage time and complete daily routes. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion.
- Document feedback and audit results to help identify strengths, as well as areas of improvement.
- Use logical thinking, analytical & problem-solving skills.
- Navigate using GPS along a route of addresses provided daily; Track specific Geo Codes for addresses using the on-road application.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
- Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback.
- Monitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience.
- Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes.
A day in the life:
You will have the exciting opportunity to make history by becoming a member of a Quality Assurance team whose purpose is to solve complex challenges and to create unprecedented customer experiences on a daily basis. We’re looking for innovation and problem-solving skills, and a passion to create world-class customer experiences that will change the face of commerce.
About the team:
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint to help us do just that.
Qualifications:
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Relevant experience working with data analytics and using these metrics to identify problems.
- Customer service skills to effectively communicate with internal and external partners.
- Experience using a transportation management system.
- Parcel delivery experience, with market/geographic expertise.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Field Quality Assurance (FQA), Process Excellence in Wakefield employer: Operations
Amazon is an exceptional employer, offering a dynamic work environment where innovation and efficiency are at the forefront of our operations. As an Area Manager, you will benefit from a culture that prioritises safety and employee wellbeing, alongside ample opportunities for professional growth and development within a diverse team. Our Fulfilment Centres are not just the heart of our logistics network; they also provide a unique chance to lead impactful projects that enhance productivity and service quality, making your role both meaningful and rewarding.
