Operations Manager, AMZL- DBT3 - Belfast

Operations is the beating heart of Amazon. This key part of our business makes sure we dispatch and deliver orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality, and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities:

• Manage and develop a team of Area Managers
• Own your site, deal with issues, and positively impact site performance
• Analyse site performance against relevant business objectives and put in place actions to improve our operational excellence
• Work closely with other support teams including PxT (HR), Finance, Delivery Service Partners (DSP), IT, Amazon Customer Excellence System (ACES), and Engineering units
• Design and deliver initiatives across the sites to improve operational performance

A day in the life:

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams including finance, safety, and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team:

Amazon Logistics or AMZL handles last mile delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh, Prime Now, and Amazon Restaurants. There are two sides to what we do. Our under-the-roof associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations with 24/7 shifts in most of our locations. Meanwhile, our on-the-road people work with Amazon Flex - a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Required Experience:

• Manager

Key Skills:

• Six Sigma
• Lean Management Experience
• Process Improvement
• Microsoft Outlook
• Analysis Skills
• Warehouse Management System
• Operations Management
• Kaizen
• Leadership Experience
• Supervising Experience
• Retail Management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.