At a Glance
- Tasks: Provide onsite IT support, troubleshoot issues, and manage user accounts.
- Company: Join a dynamic MSP team in Tolworth/Surbiton with a focus on customer service.
- Benefits: Competitive pay, holiday pay, and opportunities for career growth.
- Other info: Enjoy a collaborative culture with regular training and development opportunities.
- Why this job: Be the go-to tech hero, making a real difference in a fast-paced environment.
- Qualifications: Experience in 1st and 2nd line IT support and strong problem-solving skills.
The predicted salary is between 17.95 - 17.95 £ per hour.
Corporate Service Desk IT Technician
Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team.
This is an office based position in Tolworth / Surbiton KT5. Please check this as suitable daily commute before applying.
- Purpose of Role
- To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP.
• Duties include
- Providing 1st and 2nd line site-based support.
To resolve systems issues raised within the client business by the management team and users.
Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
- Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required.
- Carry out Active Directory tasks including user accounts, groups and computers.
- Develop any relevant documentation for processes or problem and solution insight information
- Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions.
Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed.
- Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources.
- Requests for supporting file & print services will be recorded within the ITSM
- Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement.
To provide optimised IT processes, reduced downtime, and increased productivity.
- Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs.
- Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience.
- Adhere to health and safety guidelines and raise any health and safety concerns.
- Liaise with 3rd party suppliers where required.
- Undertake any IT projects as required by the IT Manager
- Any other tasks as assigned by the IT Manager.
- VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting.
- Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement.
- Log any issues raised in the floor walks within the ITSM and follow standard processes
- Teams Room Support
- Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays
- Maintain daily checks and testing of all Teams rooms
- Log any issues raised in the Teams room daily checks within the ITSM and follow standard processes
- Other Duties
- Build excellent rapport with Customer staff providing encouragement to raise queries
- Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required.
- Work with the MSP's management to prioritise business and information needs
- In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances.
Salary: starts as a Temp to Perm on £17.95 per hour + £2.17 holiday pay PAYE. (equivalent to £35000 per annum)
- Job Types: Full-time, Permanent
- #J-18808-Ljbffr
2nd Line Corporate Service Desk IT Technician in London employer: Operations Resources
Join a dynamic team as a 2nd Line Corporate Service Desk IT Technician in Tolworth, where you will be at the forefront of delivering exceptional IT support to our client’s headquarters. Our company fosters a collaborative work culture that prioritises employee growth and development, offering ongoing training and opportunities to work with cutting-edge technologies. With a focus on customer-centric service and a supportive environment, we ensure that our employees feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Corporate Service Desk IT Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Operations Resources values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Operations Resources might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Operations Resources!
✨Direct Apply to Operations Resources
Let's not forget to apply directly through the Operations Resources website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Corporate Service Desk IT Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Operations Resources.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Operations Resources. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Operations Resources
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
