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For Companies At a Glance
- Tasks: Lead strategic resource planning and optimise allocation across IT projects.
- Company: Join a forward-thinking organisation committed to ITIL best practices.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a significant impact on resource management in a tech-driven landscape.
- Qualifications: 7+ years in resource management with ITIL knowledge preferred.
- Other info: Opportunity for career growth and leadership development.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Job Title: Head of Resource Management (ITIL-Aligned)
Role Summary:
The Head of Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity.
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Key Responsibilities:
Strategic Resource Planning
• Develop and implement resource management strategies aligned with ITIL service lifecycle stages.
• Forecast future resource needs based on service demand, project pipelines, and business growth.
• Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services.
Resource Allocation & Optimisation
• Oversee allocation of resources across IT projects and operational functions.
• Maintain a centralised resource scheduling and tracking system.
• Monitor resource utilisation and adjust plans to meet changing priorities.
Governance & Compliance
• Ensure resource management practices comply with ITIL standards and organisational policies.
• Support audits and reviews of resource-related processes.
• Maintain accurate documentation of resource assignments and capacity.
Stakeholder Engagement
• Act as a liaison between IT leadership, HR, finance, and project teams.
• Present resource status reports and forecasts to senior management.
• Facilitate resource planning meetings and cross-functional collaboration.
Team Leadership & Development
• Develop training programs for resource management tools and processes.
• Foster a culture of continuous improvement and professional development.
ITIL Integration
• Align resource management with ITIL practices such as Service Design, and Continual Service Improvement.
• Participate in Change Advisory Boards (CAB) to assess resource impact of proposed changes.
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Qualifications:
• Bachelor’s degree in IT, Business Administration, or related field desirable but not essential, depending on experience.
• ITIL Foundation or Practitioner certification.
• 7+ years of experience in resource management, preferably in IT service environments.
• Strong understanding of ITIL service lifecycle and practices.
• Proficiency in resource management tools (e.g., MS Project, Smartsheet, Planview).
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Skills & Competencies:
• Strategic thinking and long-term planning.
• Excellent communication and stakeholder management.
• Strong analytical and problem-solving abilities.
• Leadership and team-building capabilities.
• Experience in budget planning and cost optimisation.
• High emotional intelligence and conflict resolution skills.
Head of Resource Management (ITIL-Aligned) employer: Operations Resources
Contact Detail:
Operations Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Resource Management (ITIL-Aligned)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to resource management and ITIL practices. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Head of Resource Management. Highlight your strategic thinking and leadership skills, and don’t forget to mention any relevant tools you’ve used.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Head of Resource Management (ITIL-Aligned)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Resource Management role. Highlight your ITIL knowledge and any relevant resource management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed resources in the past, especially in IT service environments.
Showcase Your Strategic Thinking: In your application, demonstrate your strategic planning abilities. We want to see how you can forecast resource needs and optimise allocations based on service demand. Be specific about your approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Operations Resources
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the service lifecycle stages and how resource management aligns with them. Being able to discuss specific ITIL practices and how they relate to resource allocation will show that you're not just familiar with the framework, but that you can apply it strategically.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully planned and optimised resources in previous roles. Think about times when you forecasted resource needs based on project demands or business growth. This will demonstrate your ability to think ahead and align resources effectively with organisational goals.
✨Engage with Stakeholders
Be ready to discuss how you've collaborated with various stakeholders in past positions. Highlight your experience in liaising between IT leadership, HR, and finance. Showing that you can communicate effectively and facilitate cross-functional collaboration will be key to proving your fit for this role.
✨Demonstrate Leadership Skills
Think about how you've developed teams or training programmes in your previous roles. Be prepared to share your approach to fostering a culture of continuous improvement and professional development. This will illustrate your capability to lead and inspire a team in resource management.
