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- Tasks: Join us as a Field Service Engineer, servicing EPOS, IT, and AV equipment in client shops.
- Company: We are a leading provider of technical support for retail environments across West London.
- Benefits: Enjoy a competitive salary, fully expensed van, tools, uniform, phone, and overtime pay.
- Why this job: This role offers hands-on experience with diverse technology and the chance to work in dynamic environments.
- Qualifications: Must have a full UK driving licence, pass a DBS check, and have relevant field experience.
- Other info: Flexible hours with on-call opportunities and additional payments for emergency cover.
The predicted salary is between 32300 - 32300 £ per year.
Job Description
Field Service Engineer – EPOS, IT and AV equipment
Basic salary: £32300 + Fully expensed Co Van, Tools, Uniform, Phone etc. + on call and overtime payments.
Looking for an experienced Field Engineer to be trained to service all of the technical equipment in a client’s shops.
This role is to primarily cover the West of London area A3 / M3 / M4 Corridors area, the patch is roughly Basingstoke to Reading to Guildford to Twickenham to Wembley.
Technically a really varied role, as you are working in the client’s own stores, you support all of the equipment from the EPOS / till systems, back-office IT and its associated network infrastructure, to the RF reception equipment (aerials and satellite dishes) and all the AV equipment – decoders, TV screens, speakers and even occasionally the security CCTV equipment.
Training and support given to a Field Engineer with transferable experience.
Standard hours are 40 hours per week, on 10-hour shift 0900 – 1900, working 4x days out of 7.You must be flexible to cover weekends, 1 weekend on 1 weekend off. Overtime is paid for all hours outside of this.
On call covers emergency situations, outside of your core hours. The shops are open 0800 – 2200.There is an additional £30 per day On Call payment + payment for any additional hours worked (there is currently no requirement for new Engineers to join on call rota in the South East team).
In this role you will learn to service and maintain the full IT, EPOS and AV systems, and occasionally do new store openings projects.
Candidates for this role must:
- have a full manual UK drivers’ licence with no more than 6 points.
- be able to pass a DBS (criminal records check).
- have previous experience as an EPOS or AV or IT / Networking Field Engineer.
- be located within the Basingstoke to Reading to Guildford to Twickenham to Wembley area.
Job Types: Full-time, Permanent
Field Service Engineer - EPOS, IT and AV equipment employer: Operations Resources
Contact Detail:
Operations Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - EPOS, IT and AV equipment
✨Tip Number 1
Familiarise yourself with the specific types of EPOS, IT, and AV equipment mentioned in the job description. Understanding the technical aspects and common issues related to these systems will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field by joining relevant online forums or local meetups. Engaging with others who work as Field Engineers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experience in detail, especially any hands-on work with EPOS, IT, or AV systems. Be ready to share specific examples of challenges you've faced and how you resolved them.
✨Tip Number 4
Show your flexibility and willingness to work weekends and on-call shifts. Highlighting your readiness to adapt to the demands of the role can make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer - EPOS, IT and AV equipment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in servicing EPOS, IT, and AV equipment. Use specific examples of past roles where you handled similar responsibilities to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Field Service Engineer role. Mention your flexibility with working hours and your willingness to learn about new technologies, as well as your location within the specified area.
Highlight Technical Skills: In your application, emphasise any technical skills related to networking, IT systems, and AV equipment. If you have experience with RF reception equipment or CCTV systems, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Operations Resources
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of EPOS, IT, and AV equipment. Be prepared to discuss specific systems you've worked with and any troubleshooting experiences you've had. This role requires a solid understanding of various technologies, so showing your expertise will definitely impress.
✨Demonstrate Flexibility
Since the job involves working weekends and being on call, it's important to convey your willingness to adapt to these requirements. Share examples from your past roles where you’ve successfully managed flexible schedules or emergency situations.
✨Highlight Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with clients in their shops. Emphasise your ability to communicate effectively and provide excellent customer service. Share anecdotes that showcase your problem-solving skills and how you handle client interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
