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- Tasks: Engage with the community by offering various insurance services and handling renewals.
- Company: Join a well-respected company known for outstanding customer service in the UK.
- Benefits: Enjoy flexible hours, hybrid working options, and numerous staff discounts including gym memberships.
- Why this job: Be part of a supportive team with full training and opportunities for growth in a friendly environment.
- Qualifications: No prior insurance experience needed; just bring a positive attitude and great communication skills!
- Other info: This role involves no cold calling and focuses on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Our client, with an excellent reputation, providing some of the best Customer Services in the UK. The successful applicant will speak to the local community by offering all types of Insurance/Financial Services including Home & Car Insurance Policies. (All with full training). FCA knowledge is preferable but not essential. This is a Customer Service position dealing with renewal of Insurance Polices such as Home and Car with some outbound calls- (no cold calling) Cross-Selling and Up-Selling various products, you also will have support from our clients’ database, working within a team, concerning Renewals of Car Insurance & Home Insurance, Administration – Mid-Term Adjustment. Our client is established in the local area for many years. You will also be involved in day-to-day administrative duties. You will have a positive & friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is not centre environment. This role does not need Insurance experience, a good telephone manner, and good presentation and communication skills are a must! The successful applicant will be trained and fully supported from the first day you arrive! Our client will also offer Flexible hours or Hybrid working Our client offers many many staff discounts- Gym memberships discount and a lot more! Apply to hear more about this opportunity! The role is…
Customer Service Insurance Advisor employer: Operations Resources
Contact Detail:
Operations Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Insurance Advisor
✨Tip Number 1
Familiarize yourself with common insurance terms and concepts. Even though prior experience isn't necessary, having a basic understanding of home and car insurance will help you communicate more effectively with customers.
✨Tip Number 2
Practice your telephone skills by engaging in mock calls with friends or family. Focus on maintaining a friendly and positive tone, as this is crucial for customer service roles.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding what they prioritize can help you align your approach during interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Be prepared to discuss how you handle customer inquiries and complaints. Think of examples from past experiences where you successfully resolved issues, even if they are not directly related to insurance.
We think you need these skills to ace Customer Service Insurance Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities, such as customer service, cross-selling, and administrative duties. Tailor your application to highlight relevant skills.
Highlight Communication Skills: Since a positive and friendly telephone manner is crucial for this role, emphasize your communication skills in your CV and cover letter. Provide examples of how you've successfully interacted with customers in the past.
Show Willingness to Learn: Mention your eagerness to learn and adapt, especially since the company provides full training. This can be a strong point if you lack direct insurance experience but are enthusiastic about the opportunity.
Personalize Your Application: Address your application to the hiring manager if possible, and express your genuine interest in the company and the role. Mention any specific reasons why you want to work with them, such as their reputation in the community.
How to prepare for a job interview at Operations Resources
✨Show Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your positive and friendly telephone manner.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would explain insurance products to customers who may not be familiar with them.
✨Familiarize Yourself with Insurance Basics
While prior insurance experience isn't necessary, having a basic understanding of home and car insurance policies can set you apart. Research common terms and concepts so you can engage confidently during the interview.
✨Emphasize Teamwork and Adaptability
This role involves working within a team and adapting to various tasks. Share experiences where you've collaborated with others or adjusted to new responsibilities, showcasing your flexibility and team spirit.
