At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a leading MSP in the heart of London with a focus on customer service.
- Benefits: Competitive salary, hands-on experience, and opportunities for career advancement.
- Other info: Exciting office culture with a chance to grow your IT expertise.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced environment.
- Qualifications: Experience in 2nd line support, AD, O365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills.
Purpose of Role
To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP.
Duties include:
- Providing 1st and 2nd line site-based support.
- To resolve systems issues raised within the client business by the management team and users.
- Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
- Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required.
- Carry out Active Directory tasks including user accounts, groups and computers.
- Develop any relevant documentation for processes or problem and solution insight information.
- Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one.
2nd Line Corporate Service Desk IT Technician employer: Operations Resources
Join a dynamic and supportive team as a 2nd Line Corporate Service Desk IT Technician in the heart of London SE1, where your expertise will be valued and your contributions recognised. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. Enjoy the unique advantage of working onsite with a dedicated management team, providing impactful IT support that enhances the overall efficiency of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Corporate Service Desk IT Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in corporate service desks. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your 2nd line support skills. Be ready to discuss your experience with AD, O365, and troubleshooting. We want to hear how you've tackled real-world problems in previous roles!
✨Tip Number 3
Showcase your customer service skills during the interview. Remember, this role is all about providing excellent support. Share examples of how you've gone above and beyond to help users in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Corporate Service Desk IT Technician
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous 2nd line support experience in your application. We want to see how you've tackled challenges in medium to large businesses, especially with AD and O365. Don’t hold back on those hardware skills either!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and sprinkle in relevant keywords that match your experience. This helps us see that you’re a perfect fit for our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to understand your skills and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Operations Resources
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd line support skills, especially with Active Directory and O365. Be ready to discuss specific scenarios where you've resolved issues or improved processes, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent IT support, think of examples where you've gone above and beyond for a customer. Highlight your ability to communicate technical information clearly and how you handle difficult situations with users.
✨Prepare for Practical Questions
Expect to face some practical questions or even a technical test during the interview. Brush up on troubleshooting techniques for hardware and software issues, and be prepared to walk through your thought process when solving problems.
✨Understand the Company Culture
Research the MSP and its values. Understanding their approach to customer service and teamwork can help you tailor your answers to align with their expectations. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
