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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Join a dynamic MSP supporting a vibrant head office in London SE1.
- Benefits: Enjoy a competitive salary, pension, private healthcare, and paid holidays.
- Why this job: Be part of a customer-centric team, enhancing IT services and making a real impact.
- Qualifications: Previous 2nd line support experience with AD, O365, and hardware skills required.
- Other info: Office-based role with flexible hours and opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Corporate Service Desk IT Technician
Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills.
Purpose of Role
To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP.
Duties include:
- Providing 1st and 2nd line site-based support.
- Resolving systems issues raised within the client business by the management team and users.
- Installing, assembling and configuring computers, monitors, network infrastructure and peripheral items.
- Troubleshooting hardware, software, email, network and peripheral equipment problems and making corrections where required.
- Carrying out Active Directory tasks including user accounts, groups and computers.
- Developing any relevant documentation for processes or problem and solution insight information.
- Managing Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one.
- Managing File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices.
- Working with the IT Manager to provide service improvements, involving regular assessments, performance monitoring, and the implementation of best practices.
- Supporting the IT Manager via regular reporting data to deliver actionable insights and the implementation of changes based on feedback.
- Adhering to health and safety guidelines and raising any health and safety concerns.
- Liaising with 3rd party suppliers where required.
- Undertaking any IT projects as required by the IT Manager.
- Providing tailored VIP service to designated individuals including high profile staff and executives.
- Completing regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence.
- Setting up, maintaining and troubleshooting Teams Meeting room equipment.
- Building excellent rapport with Customer staff providing encouragement to raise queries.
- Maintaining coverage for the walk up IT Bar, providing a walk-up support option for clients.
- Working with the MSP's management to prioritise business and information needs.
In addition to the above duties, the post holder must be prepared to undertake such additional duties which may result from changing circumstances.
Hours: Monday- Friday between 0800-1800 with staggered starts of 8 and 9 AM
Salary: £30000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays.
1st and 2nd Line Corp Head Office IT Support Technician - SE1 employer: Operations Resources
Contact Detail:
Operations Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st and 2nd Line Corp Head Office IT Support Technician - SE1
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and O365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in a corporate environment, especially if you've worked with management teams before. This will demonstrate your ability to handle the unique challenges of supporting high-level staff.
✨Tip Number 3
Prepare examples of how you've improved IT processes or provided exceptional customer service in past roles. This will help you illustrate your proactive approach and commitment to continuous improvement, which is key for this position.
✨Tip Number 4
Practice your communication skills, particularly in explaining technical issues to non-technical users. Being able to convey complex information clearly will be crucial when providing support to the head office staff.
We think you need these skills to ace 1st and 2nd Line Corp Head Office IT Support Technician - SE1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous 2nd line support experience, particularly with Active Directory, O365, and hardware skills. Use specific examples to demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-centric approach and ability to provide excellent IT support. Mention your experience with managing Joiners, Movers, and Leavers (JML) processes and how you can contribute to service improvements.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully troubleshot hardware, software, and network issues in the past. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Communication Skills: Emphasise your communication skills, especially in relation to providing VIP support and liaising with third-party suppliers. This is crucial for ensuring a smooth IT support experience for the management team.
How to prepare for a job interview at Operations Resources
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, O365, and hardware troubleshooting during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in previous roles.
✨Demonstrate Customer-Centric Approach
Since this role involves providing support to the management team, emphasise your ability to deliver excellent customer service. Share instances where you went above and beyond to assist users or improve their experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle common IT issues, such as a network outage or a malfunctioning Teams meeting room setup.
✨Familiarise Yourself with the Company
Research the MSP and its clients to understand their business needs and challenges. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role and the company.
