At a Glance
- Tasks: Provide advanced technical support and manage client infrastructure and security.
- Company: Leading IT Managed Services provider in Cardiff with a supportive team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for continuous improvement and career advancement.
- Why this job: Join a talented team and tackle complex challenges while making a real impact.
- Qualifications: 5+ years in IT, strong infrastructure knowledge, and excellent problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
IT Managed Services 3rd Line Service Desk Engineer
Location
Cardiff, United Kingdom
Reports to
Head of Service Desk
Hours
40hrs per week, which will include a rota & night shifts.
Job Summary
The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client.
This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.
The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports.
Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment.
Role Requirements
Microsoft Infrastructure Management
- Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.
- Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender.
- Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards.
- Monitor usage & availability via the internal monitoring platform.
- Report on compliance with required policy, and remediation efforts where applicable.
- MDM/Intune/Autopilot/Endpoint Management
Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and Maa S360 (legacy).
- Maintain patching schedules and configuration for various devices via policy, and daily checks.
- Ensure daily compliance with application stack and security baselines.
- Manage the zero-touch Autopilot deployment process, identifying efficiency gains
- Monitor usage & availability via the internal monitoring platform.
- Report on endpoint coverage and compliance.
- Automation Champion the development of automation across the client estate.
- Script, using Power Shell, to reduce complexity and increase productivity across the Microsoft environment.
- Develop smoother, more efficient ways of working.
- Backup Management
- Working with Saa S backup solution to ensure efficient and smooth operation
- Liaising with 3rd party support for critical requests.
Disaster Recovery and Restore Testing Management
- Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client.
- Monthly testing,
- Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover.
- Act as one of the primary points of contact for incident response, and Major Incident Management (Mi M).
- Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
- Ensure compliance and documentation remain constant, based on industry standards and organisation expectations
- Proactive & Continuous Upgrade Management
Rigorous and regular monitoring of the client estate, including all Iaa S, Saa S, and connectivity, identifying where efficiencies and solutions could be upgraded.
- Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options.
- Technical Project involvement for continued client development.
- Service Desk Ticketing & Service Requests
- Ticket handling and identification
- Ticket Categorisation and prioritisation
- Escalate/Reassign tickets with internal and external stakeholders
- Develop KB solutions
- Ticket resolutions
Qualifications and Skills
- Bachelors degree in computer science, Information Technology, or a related field.
- Minimum of 5 years of experience in a similar role.
- Strong knowledge of infrastructure and security management.
- Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
- Excellent problem-solving and communication skills.
- Proficiency in managing virtual machines, network devices, and security systems.
- Ability to handle complex technical issues and provide advanced support.
- #J-18808-Ljbffr
3rd Line Engineer in Cardiff employer: Operations Resources - Recruitment
As a Fire Alarm Field Engineer with Operations Resources, you will join a supportive and dynamic team dedicated to ensuring safety across SE London. We offer competitive pay, comprehensive benefits including pension and paid holidays, and a strong commitment to employee growth through ongoing training and development opportunities. Our work culture prioritises teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment in the fire safety sector.
Contact Details:
Operations Resources - Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Operations Resources - Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace 3rd Line Engineer in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Operations Resources - Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Operations Resources - Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Operations Resources - Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
