At a Glance
- Tasks: Lead a dynamic team providing top-notch IT infrastructure and security support.
- Company: Join a forward-thinking MSP in Cardiff with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a culture that values innovation and continuous improvement.
- Why this job: Make a real impact by leading a skilled team in a fast-paced environment.
- Qualifications: Hands-on experience in IT infrastructure, networking, and cybersecurity is essential.
The predicted salary is between 50000 - 60000 £ per year.
3rd Line ITInfrastructureand Security Team Leader £50£60000, hybridflexibility.
Workingfroman MSPin Cardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovide ITInfrastructureand Securitysupporttoclientsacrossthe UKand Ireland.
Technicallyhands-onrole, actingaspointofescalationfortheteamaswellasresponsibleformaintaining SLAandcontractualcommitmentsandteamleadership.
- Jobspec: 3rd Line Service Desk Team
- Leader Reportingto: Headof Service
- Desk
Days: Various Role Purpose The3rd Line Team Leaderisresponsiblefortheleadership, technicaldirection, performance, andcontinualimprovementofthe3rd Line Infrastructureand Securityfunction.
Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership, ensuringthedeliveryofsecure, resilient, andhigh-performing ITservicesacrosscustomerandinternalenvironments.
Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure, networking, cloud, endpointmanagement, andcybersecuritytechnologies.
Theywillhave"battlescars"andlearningsfromoperatingwithincomplex ITsupportenvironmentsandwillbecapableofleadingfromthefrontduringmajorincidents, securityincidents, escalations, andtechnicaltransformations.
Theroleisaccountableformanagingteamworkload, settingdailyandweeklypriorities, improvingserviceperformance, developingtechnicalcapabilitywithintheteam, anddrivingoperationalexcellencethrough ITILbestpractice.
Theindividualwillalsoberesponsibleforproducingandpresentingmeaningfuloperationalandserviceperformancereporting, turningdataandinsightsintoactionableimprovementplansforcustomersandinternalstakeholders.
Thepositionsupportsthe MSP'sstrategicobjectiveofdeliveringmature, secure, andscalable ITmanagedserviceswhilstcontinuouslyimprovingcustomerexperienceandoperationalefficiency.
The MSP'smanagedservicesincludeinfrastructuresupport, patchmanagement, endpointmanagement, security V
3rd Line Team Leader employer: Operations Resources Limited
Operations Resources Limited is an excellent employer, offering a supportive and compassionate work culture that prioritises the well-being of both staff and residents. With competitive pay and opportunities for professional growth, employees are encouraged to develop their skills in a nurturing environment, making a meaningful impact in the lives of those they care for in the vibrant community of Southampton.
Contact Details:
Operations Resources Limited Recruitment Team
