At a Glance
- Tasks: Lead operational communications and ensure brand strategies shine in our pubs.
- Company: Join Marston's, a vibrant pub company dedicated to creating memorable guest experiences.
- Benefits: Enjoy bonuses, car allowance, discounts, and comprehensive wellbeing support.
- Other info: Work from modern offices in Wolverhampton, with flexibility to travel across the UK.
- Why this job: Be part of a dynamic team driving digital transformation and enhancing communication culture.
- Qualifications: Experience in retail or hospitality, with strong communication skills and a full driving licence.
The predicted salary is between 40000 - 52000 £ per year.
We are seeking an experienced Operational Communications Manager to join the team. This is a vital new role, instrumental in bringing the brand strategy to life in our pubs, enabling Marston's to create an environment for guests to share good times. We are seeking an enthusiastic individual with a background in retail or hospitality, particularly with experience of working with partnerships or franchises. This role reports into the Head of Operational Excellence and involves overseeing all operational communications. Your mission will be to ensure our communication strategies are seamlessly executed across various teams and departments. As our Communications Manager, you'll unify our internal communications, enhance our new brand formats, and drive digital transformation, ensuring our messages reach every corner of the organisation consistently. This is an agile role, working across our pub estate stretching from Inverness to the coast of Cornwall, so you’ll need to hold a full driving licence with access to your own vehicle. You’ll be working from our modern offices in the centre of Wolverhampton for a minimum of 2 days per week.
Key Responsibilities:
- Work closely with teams from Corporate Affairs, Commercial, Marketing, IT, and HR to maintain consistent and aligned messaging.
- Create and manage a live operating calendar and clear operational cascade plan to keep our pubs informed and up to date.
- Facilitate and prioritize initiative launches to ensure they are successfully executed at our pubs.
- Coordinate messaging during operational incidents or emergencies, ensuring clear communication among all relevant stakeholders.
- Partner with Corporate Affairs to manage internal communication channels and platforms.
- Lead key engagement events such as Operational Conferences and the Pub of the Year Awards.
- Monitor and evaluate the effectiveness of our communication strategies, making adjustments to enhance outcomes.
- Develop communication materials, including presentations, reports, and other essential documents.
- Promote a culture of open and transparent communication within the organization.
What you get from us:
- Entry into our company bonus scheme with the opportunity to earn up to 10% of salary.
- A competitive car allowance of £7500 per annum.
- Apprenticeship programmes- offering training & development at any stage of your career.
- Enhanced Maternity & Paternity Leave (Subject to 26 weeks service at 15 weeks prior to EWC).
- 30% off in Marston’s pubs and 20% off accommodation through our privilege card.
- Marston’s Cheers Platform (discounts on many high street and online major retailers).
- Share save incentive scheme.
- Employee assistance programme-including various wellbeing support services, a completely confidential 24/7 helpline, up to 6 counselling sessions and more online services.
Come as you are. Personality and passion are so important. No judgement on where you’ve come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together.
Operational Communications Manager in Wolverhampton employer: Operational Excellence
At Marston's, we pride ourselves on being a people-first employer, offering a vibrant work culture that celebrates individuality and fosters growth. As an Operational Communications Manager, you'll enjoy competitive benefits including a generous bonus scheme, car allowance, and extensive training opportunities, all while working in our modern Wolverhampton offices. Join us in creating memorable experiences across our diverse pub estate, where your contributions will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Communications Manager in Wolverhampton
✨Tip Number 1
Familiarise yourself with Marston's brand values and communication style. Understanding their ethos will help you align your approach during interviews and discussions, showcasing how you can effectively bring their brand strategy to life.
✨Tip Number 2
Network with current or former employees of Marston's, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversations during the interview process.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage communications across various teams. Highlight specific instances where you successfully executed communication strategies or led engagement events, as these are key responsibilities of the role.
✨Tip Number 4
Showcase your adaptability and agility in your discussions. Given the nature of the role, emphasising your ability to thrive in a fast-paced environment and manage multiple initiatives simultaneously will resonate well with the hiring team.
We think you need these skills to ace Operational Communications Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operational communications, particularly within retail or hospitality. Emphasise any roles where you worked with partnerships or franchises, as this is crucial for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Discuss how your background aligns with their mission to enhance communication strategies and drive digital transformation across their pubs.
Highlight Key Skills:In your application, focus on skills such as communication strategy development, stakeholder management, and event coordination. Provide specific examples of how you've successfully executed similar responsibilities in previous roles.
Showcase Your Passion:Convey your passion for the hospitality industry and your understanding of Marston's brand values. Mention any personal experiences that connect you to their mission of creating environments for guests to share good times.
How to prepare for a job interview at Operational Excellence
✨Understand the Brand Strategy
Familiarise yourself with Marston's brand strategy and values. Be prepared to discuss how you can bring this strategy to life in your role as Operational Communications Manager, especially in relation to enhancing guest experiences in their pubs.
✨Showcase Your Communication Skills
Since the role involves overseeing operational communications, be ready to demonstrate your communication skills. Prepare examples of how you've successfully managed internal communications or coordinated messaging during critical situations in previous roles.
✨Highlight Relevant Experience
Emphasise your background in retail or hospitality, particularly any experience with partnerships or franchises. Discuss specific projects where you’ve collaborated with various teams, such as Marketing or HR, to achieve aligned messaging.
✨Prepare for Agile Working Scenarios
Given the agile nature of the role, think about how you would handle multiple initiatives across different locations. Be ready to share strategies for prioritising tasks and ensuring effective communication across teams, especially during operational incidents.
