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- Tasks: Deliver outstanding customer care to supporters and assist with fundraising activities.
- Company: Join Operation Smile UK, a charity dedicated to transforming lives through healthcare.
- Benefits: Competitive pay, inclusive workplace, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Diverse and inclusive team, actively welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Supporter Care Officer (Maternity Cover) role at Operation Smile UK. Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, delivering outstanding supporter care.
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care.
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager.
- Support processing incoming phone and postal donations.
- Assist with banking and processing incoming/outgoing post.
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials.
- Enter and maintain accurate records on our Database.
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date, including Gift Aid status and contact consent requests.
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters.
- Manage the removal process and consent process.
- Assist with sending out problem payment letters.
- Assist with handling material requests and recording actions on the Database.
- Assist with any third-party agency supporter care requests.
- Maintain sensitive information and records with appropriate confidentiality.
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager, Director of Development & Communications, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager or Director of Development & Communications.
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you are interested in this role, it is advisable to apply as soon as possible.
At Operation Smile UK, we value individuals based on their performance and potential. We are dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We are happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
Supporter Care Officer (Maternity Cover) employer: Operation Smile UK
Contact Detail:
Operation Smile UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer (Maternity Cover)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Operation Smile UK. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and fundraising. Think of examples from your past experiences that showcase your problem-solving skills and ability to handle difficult situations. We want you to shine!
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for supporter care and helping others come through. Share why you’re excited about the role and how you can make a difference at Operation Smile UK. It’s all about connecting with the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supporter Care Officer (Maternity Cover)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about supporting Operation Smile UK and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Supporter Care Officer role. Highlight relevant experience in customer care and any skills that align with the responsibilities listed in the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Operation Smile UK
✨Know Your Supporter Care Basics
Familiarise yourself with the key responsibilities of a Supporter Care Officer. Understand how to deliver excellent customer care and be prepared to discuss your experience in handling supporter queries, whether by phone, email, or in person.
✨Showcase Your Communication Skills
Since this role involves liaising with supporters, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Your Passion for Fundraising
Research Operation Smile UK and their fundraising activities. Be ready to express why you’re passionate about their mission and how you can contribute to increasing supporter stewardship and income.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations or complaints. Think through how you would approach these scenarios, focusing on maintaining confidentiality and providing excellent service.