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- Tasks: Drive sales and support customers in adopting cutting-edge defence technology.
- Company: Join a fast-growing tech company in the beautiful Northumberland countryside.
- Benefits: Competitive salary, bonuses, 25 days holiday, free meals, and private healthcare.
- Why this job: Shape the future of counter-UAS technology and make a real-world impact.
- Qualifications: Experience in sales, strong communication skills, and a passion for innovation.
- Other info: Work with elite military and law enforcement while enjoying a fun, collaborative culture.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for a Sales and Customer Manager who will take ownership of growing OpenWorks' global customer base and become the trusted link between our cutting-edge technology and the end-user community. This is a unique opportunity to shape the future of counter-UAS adoption worldwide, working directly with military and specialist law-enforcement operators while representing some of the most advanced autonomous optical systems on the market. You will be the person who turns interest into impact by identifying new customers, guiding them through our technology, and supporting them throughout the life of their systems.
OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high-performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high-profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law-enforcement and military operators, protecting many of the most high-profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team.
Why You'll Love Working With Us
- Join a high-energy, collaborative team based in the beautiful Northumberland countryside — where great ideas thrive, challenges are embraced, and people genuinely love what they do.
- Competitive remuneration package, with performance-related bonuses and clear progression opportunities.
- 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days.
- Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team.
- Private healthcare through Aviva, keeping you feeling your best.
- Life assurance for peace of mind for you and your loved ones.
- Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel.
- Paid team socials - from quiz nights and football to board games and more; we love to have fun together.
- Pension plan with employer-matched contributions to help you plan for the future.
- A culture that empowers - we enable change, encourage challenge, and celebrate personal growth.
What You'll Be Doing
- Leading the identification and development of new international customers (end users).
- Taking ownership of sales opportunities from concept through to profitability.
- Providing quotations and ensuring the scope of supply meets customer needs.
- Supporting system delivery, integration activities and customer onboarding.
- Developing leads into opportunities through close engagement with the end-user community.
- Supporting existing customers throughout the product lifecycle.
- Working collaboratively with global strategic partners and distributors.
- Representing OpenWorks in presentations, demonstrations, exhibitions and one-to-one meetings.
- Travelling globally to engage with diverse stakeholders — from senior military leaders to scientists and engineers.
What We're Looking For
- Ability to work autonomously across all areas of sales and customer support.
- Experience in the defence or security sector, with understanding of multi-domain defence applications.
- Creativity and drive to identify, evaluate and pursue new business opportunities.
- Commitment to continuously improving sales processes and techniques.
- Excellent communication skills, able to clearly articulate complex technical capabilities to non-technical audiences.
- Willingness to travel globally and work directly with customers on system integration.
- Confident briefing style suitable for industry, government and military audiences.
- Strong internal relationship-building skills to ensure customer needs are understood and met.
- Full driving licence.
- Ability to obtain (or already hold) security clearance.
Desirable
- Additional languages.
- Experience with optical systems.
- Existing relationships with leading authorities and systems integrators.
What You'll Get
- The chance to become the global face of OpenWorks technology — directly influencing how our systems are adopted and deployed worldwide.
- A role with genuine autonomy, responsibility and visibility across the business.
- The opportunity to work closely with elite end-user communities and see the real-world impact of your work.
- A position at the heart of a fast-growing company where your contribution will shape our future direction.
As a small, fast-growing company (now over 100 people and continually expanding), we offer the opportunity for a professional to have autonomy and responsibility. You'll directly see the impact of your efforts.
More About Us
- Vision: Help protect the territory and airspace of NATO countries and their allies.
- Mission: Be a world-leading provider of autonomous technology for Surveillance applications and Defence.
- Values: Be a Good Egg: Earn respect, have mutual trust and be honest. Do cool stuff: We develop cool tech with an awesome team, and we get stuff done. Be empowered: We are autonomous, reliable and take personal responsibility. We are one team: Look out for each other and the team. Things go wrong: Fail fast, learn and move on. Have fun: We're doing amazing things with passionate people.
Sales and Customer Manager in Prudhoe employer: OpenWorks Engineering Ltd
Contact Detail:
OpenWorks Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Manager in Prudhoe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the defence and security sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream role!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee chat, bring along examples of your work. This could be case studies, presentations, or even just a solid pitch about how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up on job boards. Reach out directly to companies you admire, like OpenWorks, and express your interest in working with them. A well-crafted email can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by researching the company and its products. Understand their technology and how it impacts the end-user community. This will not only help you answer questions confidently but also show your genuine interest in the role and the company’s mission.
We think you need these skills to ace Sales and Customer Manager in Prudhoe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with cutting-edge technology and contribute to our mission.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in sales and customer support, especially in the defence or security sector. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to articulate your experiences and achievements, especially when discussing complex technical capabilities. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OpenWorks Engineering Ltd
✨Know Your Tech
Make sure you understand the cutting-edge technology that OpenWorks offers. Familiarise yourself with their autonomous optical systems and how they apply to military and law enforcement. Being able to discuss specific features and benefits will show your genuine interest and expertise.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully identified and developed new customers in previous roles. Highlight your ability to take ownership of sales opportunities and how you've supported customers throughout their journey. This will demonstrate your fit for the role and your proactive approach.
✨Communicate Clearly
Practice articulating complex technical concepts in simple terms. Since you'll be dealing with non-technical audiences, being able to explain how the technology works and its benefits is crucial. Consider doing mock interviews with friends or family to refine your communication style.
✨Embrace the Culture
Familiarise yourself with OpenWorks' values and culture. Be ready to discuss how you embody these values, such as teamwork, empowerment, and having fun. Showing that you align with their mission and vision will help you stand out as a candidate who truly fits into their team.