T&C Senior Technical Support in Swindon

Providing technical support and guidance on Openwork policies and procedures. Supporting Partners, Advisers, and internal teams, ensuring T&C processes, licensing, and financial monitoring activities are completed accurately and on time. This is a hybrid role based in Swindon 3 days per week.

Key Responsibilities

• Maintain accurate and up-to-date T&C records, including licensing and competency data
• Produce regular and ad hoc reports (MI) on T&C activity
• Support the annual review of KPIs and provide recommendations for improvements
• Monitor and communicate results from T&C projects and activities
• Play an active role in T&C-related projects
• Coordinate financial monitoring activity, including scheduling annual and ongoing reviews
• Ensure all assessments are completed in line with FCA and Openwork standards
• Assess financial soundness of Partners, Shareholders, and Advisers
• Maintain clear, concise records to support decision-making
• Complete reviews within agreed timelines and SLAs
• Approve risk assessments and make decisions on complex cases
• Provide recommendations to the Financial Monitoring Risk Group and act as Secretary
• Complete and review Financial Monitoring Questionnaires (FMQs) and credit checks
• Maintain control documents and risk review records
• Deliver training to new and existing team members
• Manage quality control checks, report findings, and highlight trends or issues
• Identify system or process improvements, particularly within Insight
• Work closely with stakeholders, including SQRMs, QRMs, and supervisors
• Keep T&C frameworks and documentation up to date and communicate changes clearly
• Ensure all data is handled in line with GDPR requirements
• Support regulatory reporting (e.g. RMAR)
• Work with external bodies (e.g. CII) to support data sharing and CPD tracking

What will you need to succeed?

• Experience in financial services
• Good understanding of financial products, licensing, credit checks and Companies House is beneficial
• Strong customer focus and ability to improve processes
• Excellent problem-solving and decision-making skills
• Strong communication and relationship-building skills
• Ability to manage workloads, deadlines, and conflicting priorities
• Experience working with MI, including analysis of trends and root causes
• Comfortable working in a fast-paced, target-driven environment

Why us?

We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it. On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits.