Provider Management Administrator in Swindon

The opportunity: As a Provider Management Administrator, you will play a key role within our distribution services team, ensuring the smooth set up and maintenance of provider codes across applications, systems and provider networks. You will support both The Openwork Partnership and Owl Financial, working to high standards and within agreed SLAs - helping to keep our operations running seamlessly and efficiently. This is a 12 month FTC and is based 2 days a week within our Swindon office.

The benefits:

• Salary - up to £25,000
• Bonus scheme - on target bonus - 7.5%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection - 1x salary
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more

Your responsibilities will include:

• Administering requests for new starters, change of details, transfers and terminations for The Openwork Partnership and Owl Financial to agreed standard and procedures.
• Adhering to requests for panel switches across all propositions.
• Ensuring work is carried out and recorded for auditing purposes within our call logging and/or email system.
• Liaising with FIRST and other key stakeholders with regards to progress of workflow.
• Liaising with Providers to ensure all SLAs are met or exceeded, following up to ensure completed in a timely manner.
• Diagnosing and resolving workflow issues accurately ensuring they are logged correctly and either closed or escalated appropriately to Senior Administrator or Team Manager.
• Suggesting ways to improve efficiency and effectiveness of tasks performed.
• Providing access to The Openwork Partnership and Provider systems and services through creation, changes and terminations of accounts, profiles and roles.
• Undertaking regular procedural reviews to ensure up to date and fit for purpose.
• Fully adhering to IT Security policy and procedures.

What will you need to succeed?

• Experience of operating in a busy, multi-tasking role within financial services.
• IT support experience; ITIL Foundation qualification desirable.
• Experience of effectively managing targets, SLAs and complaint handling.
• Confident in call handling, remaining calm under pressure and dealing with difficult and demanding situations.
• Experience and understanding of the needs and challenges of newly Appointed Representatives and Financial Advisers.
• Good basis of FCA regulations and a broad understanding of the financial services marketplace.
• Strong interpersonal skills; ability to listen and empathise with customers.
• Takes ownership of processes and workflow issues.
• Excellent communication skills, written and verbal.
• Good analytical, root cause analysis and problem-solving skills.
• Good level of technical knowledge, using it to be able to resolve issues and find solutions for customers.
• Well organised, able to manage a range of tasks and adapting to changing priorities whilst maintaining a high level of accuracy and attention to detail.

Why us? We are a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We are investing heavily in the development of our people, continuously striving to give them the platform to reach their full potential. We are also very proud of our culture, having placed in the Top 100 Best Companies to work for again in 2021. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it. On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits.