At a Glance
- Tasks: Support the Client Contact Programme and enhance customer interactions with a focus on quality.
- Company: Join The Openwork Partnership, a dynamic and inclusive workplace.
- Benefits: Up to £41,000 salary, bonus scheme, pension matching, and 27 days holiday.
- Other info: Be part of a supportive culture that values individuality and personal growth.
- Why this job: Make a real impact in financial services while developing your career.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 41000 - 41000 € per year.
We’re looking for a detail-oriented and collaborative individual to support the delivery of the Client Contact Programme across Openwork and Owl. This role plays a key part in ensuring adviser adherence to sales processes, FCA principles, and customer outcome standards. You’ll work closely with internal teams and third-party providers to maintain high-quality customer interactions, monitor outcomes, and identify opportunities for continuous improvement.
The benefits:
- Salary - up to £41,000
- Bonus scheme - on target bonus - 10%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
KEY ACCOUNTABILITIES
- Supporting the delivery and ongoing enhancement of the Client Contact Programme
- Overseeing day-to-day activity of third-party providers, ensuring calls are delivered to a high standard and within agreed SLAs
- Owning and delivering training for suppliers, ensuring scripts remain current, relevant and aligned to SAF guidelines
- Acting as a key point of escalation for issues requiring further review or reporting
- Analysing call outputs, identifying trends and conducting further investigation where required
- Liaising with Advisers, Supervision teams and PDMs to gather insights and drive improvements
- Monitoring and reporting on breaches and emerging trends
- Maintaining strong stakeholder relationships to ensure insights are shared and improvements are embedded
- Providing SME support across the business, including ad-hoc call reviews
- Offering technical guidance and feedback to both Openwork and Owl businesses
- Supporting fair and commercially focused outcomes in areas of potential dispute
- Acting as the SME for the Client Contact Programme, including call quality, script governance, supplier performance and MI reporting
What will you need to succeed?
Experience & Knowledge
- Demonstrable investigative experience
- Relevant experience within a financial services environment
- Understanding of FCA regulation, including TCF and Conduct of Business rules
- Knowledge of Openwork products, services and processes (desirable)
- Awareness of adviser standards and expectations across Openwork and Owl
- Level 4 Diploma (or willingness to work towards)
Skills & Competencies
- Strong communication skills, with the ability to build effective relationships
- Comfortable having conversations with both clients and advisers, including delivering challenging messages
- Highly organised, with the ability to manage competing priorities and workloads
- Strong attention to detail and analytical thinking
- Effective problem solving and decision-making skills
- Able to handle pressure and high-conflict situations with professionalism
- Commercial awareness and understanding of business risk
Why us?
At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
Client Contact Senior Consultant in Swindon employer: Openwork
The Openwork Partnership is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary, generous benefits, and a supportive work culture. With a commitment to inclusivity and personal development, employees are encouraged to thrive both professionally and personally in a dynamic environment recognised as one of the Best 100 Large Companies to work for in 2022. Join us to be part of a team that values individuality and fosters meaningful contributions to the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Contact Senior Consultant in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their Client Contact Programme and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with advisers and stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Contact Senior Consultant in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in financial services and your understanding of FCA regulations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves liaising with advisers and internal teams, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that illustrate how you’ve effectively built relationships and handled challenging conversations.
Highlight Your Attention to Detail:As a detail-oriented position, we’re looking for candidates who can spot trends and ensure high-quality outcomes. Include specific instances where your analytical thinking made a difference in your previous roles to show us you’ve got what it takes!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Openwork
✨Know Your Stuff
Make sure you brush up on FCA regulations and the Client Contact Programme. Understanding the ins and outs of Openwork products and services will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with advisers and third-party providers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in challenging situations to demonstrate your strong interpersonal skills.
✨Be Detail-Oriented
Highlight your attention to detail by discussing past experiences where you’ve successfully managed competing priorities or identified trends from data analysis. This will resonate well with the key accountabilities of the role.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've tackled complex issues or improved processes. Be ready to discuss your analytical thinking and decision-making skills, as these are crucial for supporting continuous improvement in the Client Contact Programme.
