At a Glance
- Tasks: Resolve customer complaints in pensions, investments, and mortgages while ensuring compliance.
- Company: Join a dynamic and ambitious team at The Openwork Partnership.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Other info: Hybrid role with a focus on personal and professional development in an inclusive culture.
- Why this job: Make a real impact by helping clients and improving processes in financial services.
- Qualifications: Experience in financial services complaints and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
To professionally resolve customer complaints across Pension, Investment & Mortgage products in accordance with FCA rules and the Treating Client’s fairly principles.
To provide technical services, expertise, process enhancements, redress solutions and root cause analysis to the wider Openwork organisation.
Please note, this is a hybrid role based in Swindon 3 days per week.
The benefits
- Salary - £40,000 - £45,000 depending on experience
- Bonus scheme - on target bonus - 10%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Key Accountabilities
- Be an expert in resolving complaints across all pensions, investment and mortgage products, propositions, and providers.
- Work closely with the Adviser Investigation Team & Data Protection Officer and Legal where appropriate.
- Achieve FCA/FOS timeframes, whilst investigating client complaints in a fair and unbiased way.
- Use knowledge and experience to provide root cause feedback to the business. Escalating sensitive issues to the appropriate level within the organisation.
- Ensure the Team’s processes, procedures and colleagues remain compliant.
What will you need to succeed?
- Experience working in complaints within Financial Services is key.
- Strong product knowledge across pensions, investment & mortgage products is advantageous.
- Excellent communicator and the ability to listen and build relationships effectively.
- Good market, risk and business awareness.
- Level 4 Diploma in Financial Planning (or at least working towards it) is a huge bonus but not essential for this role.
Why us?
We're a dynamic, fast paced, and growing business with huge ambition.
This is all made possible by the brilliant people who are part of The Openwork Partnership family.
We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022.
The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal.
We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier.
At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work.
We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
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Complaints Specialist in Swindon employer: Openwork Ltd
Openwork Ltd is an exceptional employer located in Leeds, offering a dynamic hybrid work environment that fosters professional growth and development. With a comprehensive benefits package and a strong focus on regulatory compliance, employees are empowered through coaching and support, ensuring they thrive in their roles while contributing to a collaborative and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Specialist in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Openwork Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Openwork Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Specialist in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Openwork Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Openwork Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Openwork Ltd!
How to prepare for a job interview at Openwork Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
