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For Companies The opportunity: Due to growth within our Change department, we have some additional Business Analyst opportunities available! In this role, you will lead analysis on change initiatives across the business—turning real business needs into clear, actionable requirements for our technology teams. You will be at the heart of shaping solutions that improve customer and colleague experiences, bridging business objectives and technology delivery. The role spans business and systems analysis across business change and IT improvement programmes, drawing on your experience of operational processes, procedures, systems and services. This is a hybrid role, 3 days a week from our Swindon office.
Benefits:
- Salary: up to £47,000
- Bonus scheme: on-target bonus 7.5%
- Pension: you contribute up to 5% and Openwork matches your contribution and adds an extra 5%
- Critical illness cover
- Income protection: 1x salary
- Death in service: 4x salary
- Holiday: 27 days + bank holidays, with the option to buy up to 10 additional days
- Flexible benefits: choose from options including private medical insurance, dental insurance and more
Key accountabilities:
- Deliver business and systems analysis across a portfolio of change initiatives, shaping clear outcomes and success measures.
- Partner with stakeholders and SMEs to understand goals, pain points and desired customer/colleague experience.
- Elicit, prioritise and document high-quality requirements (functional and non-functional) using workshops and analysis techniques.
- Analyse processes and data to identify insights, trends and improvement opportunities, translating them into actionable recommendations.
- Produce governance and delivery artefacts (e.g., process flows, use cases, data mappings) to support decisions and delivery.
- Support change delivery by working with delivery teams to implement improvements, monitor outcomes and drive continuous refinement.
- Act as the liaison between business, technology and third parties, ensuring shared understanding through delivery and testing.
What will you need to succeed?
- Financial services experience and/or relevant qualifications (e.g., Lean Six Sigma, project delivery methodologies) are advantageous.
- Proven business and systems analysis experience, translating needs into clear functional and non-functional requirements.
- Strong stakeholder management and facilitation skills (workshops, feedback sessions), building buy-in and alignment.
- Excellent process analysis and modelling/re-engineering capability, including designing and validating new processes.
- Confident working with data and insight tools (e.g., SQL, Excel, Tableau) to support recommendations and decisions.
- Clear, credible communicator with strong problem-solving skills and attention to detail.
- Adaptable, collaborative team player—comfortable in a fast-changing environment with shifting priorities.
We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier.
Contact Detail:
Openwork LLC Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Business Analyst role. Highlight your experience in business and systems analysis, and don’t forget to mention any relevant qualifications like Lean Six Sigma. We want to see how you can bridge the gap between business needs and technology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Share specific examples of how you've successfully managed stakeholders or improved processes in the past.
Showcase Your Analytical Skills: In your application, be sure to highlight your analytical prowess. Mention any tools you’ve used, like SQL or Excel, and provide examples of how you've turned data into actionable insights. We love seeing candidates who can back up their claims with real-world experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Openwork LLC
✨Know Your Business Analysis Basics
Brush up on your business and systems analysis skills before the interview. Be ready to discuss how you've translated business needs into actionable requirements in past roles. Use specific examples that highlight your experience with operational processes and stakeholder management.
✨Showcase Your Stakeholder Skills
Prepare to talk about your experience working with stakeholders and subject matter experts. Think of instances where you facilitated workshops or feedback sessions, and be ready to explain how you built buy-in and alignment among different teams.
✨Demonstrate Your Data Savvy
Since the role involves working with data and insight tools, make sure you can confidently discuss your experience with SQL, Excel, or Tableau. Bring examples of how you've used data analysis to identify trends and make recommendations that led to improvements.
✨Be Ready for Change Management Questions
Given the focus on change initiatives, expect questions around managing change and driving continuous improvement. Prepare to share your approach to supporting delivery teams and how you've monitored outcomes to refine processes effectively.