At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our team.
- Company: Join 2Plan Wealth Management, a leading UK wealth management firm.
- Benefits: Up to £32,500 salary, bonus scheme, generous holiday, and flexible benefits.
- Other info: Hybrid role in Leeds with excellent career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: 2-3 years in IT support with strong problem-solving skills.
We are seeking a dedicated IT Support Coordinator to join the team to provide exceptional technical support across 2plan. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for delivering 1st and 2nd line IT support to all staff and advisers within the organisation. Please note, this is a hybrid role based in Leeds 3 days per week.
Benefits package:
- Salary - Up to £32,500 depending on experience
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- Up to 3 working days per year of paid time to participate in volunteering activities
- A range of other flexible benefits to include private medical insurance, dental insurance and much more
Key responsibilities:
- Provide responsive and effective 1st and 2nd line technical support to 2plan staff, advisers and internal stakeholders
- Diagnose, troubleshoot, and resolve hardware and software issues across various platforms and applications
- Maintain detailed documentation of all support interactions and resolutions in ticketing system
- Ensure all support requests are handled within established SLA timeframes
- Conduct system maintenance and administration
What will you need to succeed?
- At least 2-3 years experience in an IT Support role
- Good understanding of Windows operating systems and endpoint management
- Experience managing and resolving tickets through a ticketing system
- Strong collaboration skills to be able to work closely with internal colleagues and teams
- Natural problem-solving mindset with good attention to detail
Why us?
2Plan Wealth Management was launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships.
At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
IT Support Coordinator in Leeds employer: Openwork Limited
At The Openwork Partnership, we pride ourselves on being a dynamic and inclusive employer that invests in the growth and development of our colleagues. With a strong focus on work-life balance and a culture that celebrates individuality, we offer competitive benefits including a generous salary, bonus scheme, and flexible working arrangements from our Swindon office. Join us to make a meaningful impact in the financial services sector while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Coordinator in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Openwork Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Openwork Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Openwork Limited!
✨Direct Apply to Openwork Limited
Let's not forget to apply directly through the Openwork Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Coordinator in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Openwork Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Openwork Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Openwork Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
