At a Glance
- Tasks: Lead global fulfillment strategy and drive operational excellence in a dynamic tech environment.
- Company: Join OpenText, a leader in information management with a culture of innovation and collaboration.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal and professional growth.
- Other info: Be part of a diverse team that values ownership, collaboration, and purpose.
- Why this job: Shape the future of digital transformation and make a real impact on client experiences.
- Qualifications: 7+ years in program management with strong analytical and communication skills.
The predicted salary is between 56700 - 69300 £ per year.
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
As a Senior Program Manager within Fulfillment Operations, you will play a critical role in shaping and scaling the global fulfillment strategy for both license and cloud software products. You will lead complex, cross-functional programs that drive operational excellence, improve client outcomes, and enable business growth. This role operates at the intersection of strategy and execution - partnering with senior stakeholders across Sales, Client Experience, IT, and Operations to design, implement, and continuously optimize fulfillment processes and capabilities at a global scale.
What the Role Offers
- Lead strategic programs and initiatives to transform and optimize global fulfillment processes, including software licensing, entitlement, and delivery capabilities.
- Partner with senior stakeholders across Fulfillment Operations, Sales, Support, and IT to define priorities, align on outcomes, and drive execution against business objectives.
- Drive end-to-end program delivery, including planning, requirements definition, design, testing, deployment, and post-implementation optimization for medium to highly complex initiatives.
- Establish and monitor key performance indicators (KPIs) to measure program success, identify opportunities for improvement, and ensure alignment with organizational goals.
- Act as a trusted advisor and subject matter expert for fulfillment processes, representing regional and global operational needs in strategic discussions and decision-making forums.
- Lead cross-functional collaboration to gather and translate business requirements into scalable process and system solutions, ensuring alignment across multiple geographies and functions.
- Manage risks, dependencies, and issue resolution, proactively identifying and addressing challenges that may impact program delivery or client outcomes.
- Drive operational rigor and governance, including SOX compliance, process adherence, and standardized global practices.
- Develop and deliver executive-level communications, including status updates, program reviews, and business case recommendations.
- Champion continuous improvement, leveraging data, stakeholder feedback, and industry best practices to evolve fulfillment capabilities and client experience.
- Enable organizational readiness and adoption through training, documentation, and change management across global teams.
What You Need to Succeed
- 7+ years of experience in program management, business operations, or process transformation, preferably within a global technology or software organization.
- Proven experience leading complex, cross-functional programs in a matrixed, multinational environment.
- Strong expertise in business process design, optimization, and systems integration, ideally within fulfillment, order management, or software licensing domains.
- Demonstrated ability to influence senior stakeholders and drive alignment across diverse teams and priorities.
- Strong analytical mindset with experience using data and metrics to drive decision-making and continuous improvement.
- Experience managing operational risk, compliance requirements (e.g., SOX), and governance frameworks.
- Exceptional communication and executive presentation skills, including the ability to translate complex concepts into clear business narratives.
- High level of ownership, accountability, and adaptability, with the ability to navigate ambiguity and deliver results in a fast-paced environment.
- Experience working with enterprise systems and tools supporting fulfillment processes.
- Bachelor’s degree or equivalent experience.
At OpenText, we operate with a strong sense of ownership, collaboration, and purpose. This role is a unique opportunity to influence global fulfillment strategy, partner with senior leaders, and deliver programs that have meaningful impact across the organization and client experience.
Sr. Program Manager employer: OpenText
OpenText is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, the company offers extensive training and development opportunities, ensuring that team members can thrive in their careers while making a significant impact in the enterprise software sector. Located in a vibrant area, employees enjoy a supportive environment that values customer satisfaction and teamwork, making it a rewarding place to work.
