At a Glance
- Tasks: Provide top-notch technical support for NetIQ IAM products and resolve complex client issues.
- Company: Join OpenText, a global leader in information management with a focus on innovation and collaboration.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on diversity and professional development.
- Why this job: Make a real impact by helping clients optimise their IAM solutions and drive digital transformation.
- Qualifications: 3+ years in technical support, strong troubleshooting skills, and knowledge of IAM technologies.
The predicted salary is between 39000 - 73000 £ per year.
Requirements
- 3+ years of previous experience in a technical support environment
- A bachelors degree or higher in a technical field is considered a plus
- Calm and analytical with excellent troubleshooting skills
- Professional with excellent communication skills and an authoritative voice during critical situations
- Helpful, flexible, and willing to go the extra mile to ensure client satisfaction
- Advanced knowledge of Net IQ IAM products, including Identity Manager, Access Manager, Identity Governance, e Directory, SSPR, Advanced Authentication, and Privileged Access Manager
- Familiarity with Windows and Linux administration
- Advanced networking knowledge, including TCP/IP, firewalls, and proxy servers
- Basic understanding of databases such as Postgre SQL, Oracle, and MS SQL Server
- Basic understanding of web technologies, including HTTP, SSL, and web servers
- Cloud experience, specifically AWS and Azure
- Containers experience with Docker, Kubernetes, or similar open-source alternatives
- Experience with Python, Java, and Shell scripting
Responsibilities
- Serve as the single point of contact for Net IQ IAM technical support cases logged by assigned Premium Support clients
- Develop an in-depth understanding of clients Net IQ IAM environments and configurations to resolve support cases more efficiently
- Build strong working relationships with clients technical teams
- Provide proactive technical support advice to improve the performance and reliability of Net IQ IAM solutions and minimise operational support issues
- Coordinate with other Open Text technical experts and IAM Product Development as required to expedite timely resolution of support cases
- Technologies
- AI
- AWS
- Azure
- Cloud
- Docker
- HTTP
- IAM
- Support
- Java
- Kubernetes
- Linux
- Oracle
- Postgre SQL
- Python
- SQL
- TCP/IP
- Web
- Windows
- More
Open Text is a global leader in information management, with innovation, creativity, and collaboration at the core of our culture.
We are AI-first, future-driven, and human-centered, using AI to power innovation and transform work.
In this Senior Premium Support Engineer role based in Reading, GBR, we provide the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to digital transformation.
We offer a collaborative, inclusive workplace that supports personal growth and values diversity.
This is an onsite position within our IT & Cloud Operations team, and we foster an environment that enriches our vibrant workplace.
- last updated 36 week of 2026
- #J-18808-Ljbffr
Sr. Premium Support Engineer - Identity & Access Management in Reading employer: OpenText
OpenText is an exceptional employer that champions innovation and collaboration, providing a dynamic work environment where employees can thrive. As an HR Program Manager, you will enjoy strong career growth opportunities while working on impactful projects that shape the future of digital transformation across Europe. With a commitment to inclusivity and a culture that values diverse perspectives, OpenText offers a unique chance to make a meaningful impact in a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Premium Support Engineer - Identity & Access Management in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OpenText values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OpenText might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OpenText!
✨Direct Apply to OpenText
Let's not forget to apply directly through the OpenText website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Sr. Premium Support Engineer - Identity & Access Management in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OpenText.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OpenText. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OpenText
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
