At a Glance
- Tasks: Provide expert technical support for NetIQ IAM, ensuring swift resolutions for premium customers.
- Company: Join OpenText, a leader in tech solutions, based in Reading.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and customer success.
- Why this job: Be the go-to expert, making a real difference in customer satisfaction and IAM performance.
- Qualifications: Deep knowledge of IAM environments and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
OpenText in Reading is seeking a Senior Premium Support Engineer to act as the single point of contact for NetIQ IAM technical support cases for Premium customers, leveraging deep knowledge of customer IAM environments to accelerate responses and resolutions.
You will develop strong relationships with customer technical teams, provide proactive guidance to improve performance and reliability, and coordinate with OpenText experts and IAM Product Engineering to ensure timely case resolutions.
Senior Premium NetIQ IAM Support Engineer in Reading employer: OpenText
OpenText is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, the company offers extensive training and development opportunities, ensuring that team members can thrive in their careers while making a significant impact in the enterprise software sector. Located in a vibrant area, employees enjoy a supportive environment that values customer satisfaction and teamwork, making it a rewarding place to work.
