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For Companies At a Glance
- Tasks: Manage customer relationships and drive digital transformation for top companies.
- Company: Join OpenText, a global leader in information management and innovation.
- Benefits: Full-time role with opportunities for growth and collaboration across teams.
- Why this job: Shape the future of digital transformation while making a real impact.
- Qualifications: 3-5 years in customer-facing roles, strong relationship-building skills required.
- Other info: Inclusive workplace culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your impact:
- As a Customer Manager at OpenText, you will be a trusted partner to customers navigating rapid digital transformation.
- You will strengthen and expand strategic relationships across your assigned accounts, driving retention, growth, and customer satisfaction.
- Acting as the primary point of contact, you will help customers solve critical business challenges while positioning OpenText’s solutions, services, and long-term value.
- Your work directly protects and grows revenue, ensuring customers stay engaged, supported, and aligned with OpenText’s digital vision.
What The Role Offers:
- Ownership of long-term, post-sales customer relationships across strategic accounts.
- Opportunities to upsell, cross-sell, and expand OpenText’s footprint by promoting services, solutions, and support programs.
- High-impact collaboration with Sales, Services, Support, Legal, and Finance teams.
- Participation in strategic enterprise discussions with stakeholders ranging from Managers to C-level executives.
- Responsibility for forecasting, tracking account metrics, maintaining sales records, and contributing to revenue objectives.
- Leadership in client meetings, escalations, and cross-functional coordination.
- Freedom to operate with minimal supervision, using independent judgment to manage accounts and identify growth opportunities.
- Exposure to managing renewals, establishing outreach cadences, and closing contracts ahead of expiration.
- Ability to influence future business through identifying internal and external opportunities.
- Meaningful involvement in customer satisfaction and continuous improvement initiatives.
What You Need To Succeed:
- 3–5 years of experience in a customer-facing role within Sales or Customer Success (software industry experience is an asset).
- Strength in developing, maintaining, and growing post-sales relationships.
- Proven ability to negotiate, manage a territory of accounts, and drive renewals and expansions.
- Confidence interacting with all organizational levels, from operational teams to C-suite executives.
- Strong critical thinking skills and a creative, innovative approach to solving complex challenges.
- Excellent written, verbal, and presentation skills.
- Ability to prioritize multiple projects, work under pressure, and manage deadlines in a dynamic environment.
- Strong collaboration mindset with the ability to partner across teams to achieve results.
- Professionalism, adaptability, and eagerness to learn and contribute.
- Comfort operating independently with sound decision-making skills.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Software Development
Lead Customer Manager in Reading employer: OpenText
Contact Detail:
OpenText Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at OpenText on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching OpenText’s recent projects and innovations. Show us that you’re not just interested in the role, but also in how you can contribute to their digital transformation journey.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the responsibilities of a Customer Manager. We want to hear how you’ve tackled challenges and driven customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the OpenText team.
We think you need these skills to ace Lead Customer Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Customer Manager role. Highlight your experience in customer-facing roles and how you've successfully managed relationships in the past. We want to see how you can bring value to OpenText!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive customer satisfaction and revenue growth. Use numbers and examples to illustrate your impact—this will help us see your potential!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our culture. Share your passion for digital transformation and how you can contribute to our innovative environment.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s a great way to explore more about OpenText and what we stand for!
How to prepare for a job interview at OpenText
✨Know Your Customer
Before the interview, research OpenText and its customer base. Understand their products, services, and recent news. This will help you demonstrate your knowledge of the company and how you can contribute to their customer management goals.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Highlight your ability to upsell and cross-sell, as well as how you've handled renewals and escalations. This will show that you have the skills needed for the role.
✨Be Ready for Strategic Discussions
Since you'll be interacting with various stakeholders, practice discussing complex business challenges and how you would approach them. Think about how you can position OpenText’s solutions to meet customer needs and drive satisfaction.
✨Demonstrate Your Adaptability
In a dynamic environment like OpenText, adaptability is key. Be prepared to discuss how you've managed multiple projects under pressure and how you’ve adapted your strategies based on changing circumstances. This will show your potential to thrive in their fast-paced culture.
