At a Glance
- Tasks: Manage collections for global accounts and resolve disputes effectively.
- Company: Join OpenText, a leader in information management and innovation.
- Benefits: Inclusive culture, professional growth, and a chance to work with top companies.
- Other info: Dynamic environment with opportunities for continuous improvement and collaboration.
- Why this job: Make an impact in digital transformation while enhancing your skills.
- Qualifications: Experience in collections and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your impact:
- Reporting to the Manager, Collections, the Collection Specialist brings solid experience in global collections to deliver on collections targets.
- You have a passion for delivering best-in-class customer experience in the cash collections function and the drive to continuously learn and support the Cash Collections strategy.
- Own a portfolio of accounts with full accountability for timely collections and accurate customer information.
- Take the lead on resolving collections disputes effectively within your portfolio.
- Proactively identify 'at-risk' accounts before they hit 90 days past due, flagging contentious items to leadership early.
- Collaborate with peers to support collections activity across portfolios and help meet cash flow targets.
- Stay current with evolving collections practices and processes.
- Contribute to high-impact projects and initiatives that drive best-in-class process and practice for the Cash Collections function.
What You Need To Succeed:
- Experienced in collections, preferably in global B2B environments.
- Enrolment in an accredited Credit and Collections program.
- Strong customer service mindset with the ability to solve issues right the first time, backed by solid written, verbal, and negotiation skills.
- Excellent organisation and time management skills, with a proven ability to handle multiple priorities simultaneously.
- Good working knowledge of SAP and Microsoft Office Excel.
- A self-starting, continuous improvement mindset combined with strong team-player instincts and the ability to thrive in a continuously changing environment.
OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
Collections Specialist in Reading employer: OpenText
OpenText is an exceptional employer that champions innovation and collaboration, providing Collections Specialists with a dynamic work environment where they can thrive. With a strong focus on employee growth and a commitment to inclusivity, team members are empowered to take ownership of their roles while contributing to high-impact projects that shape the future of information management. Located in a vibrant community, OpenText offers a unique opportunity to work alongside industry leaders, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! When it comes to discussing salary or benefits, be ready to advocate for yourself. Know your worth and be confident in what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at OpenText.
We think you need these skills to ace Collections Specialist in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Specialist role. Highlight your experience in global collections and any relevant skills that match the job description. We want to see how you can bring your best practices to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your problem-solving abilities. Let us know why you're excited about joining OpenText and how you can contribute to our cash collections strategy.
Showcase Your Skills:Don’t forget to mention your proficiency with SAP and Microsoft Office Excel. We love seeing candidates who are organised and can handle multiple priorities, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team at OpenText!
How to prepare for a job interview at OpenText
✨Know Your Numbers
As a Collections Specialist, you'll need to demonstrate your understanding of collections metrics. Brush up on key performance indicators like DSO (Days Sales Outstanding) and how they impact cash flow. Be ready to discuss how you've used these metrics in past roles to improve collections.
✨Showcase Your Customer Service Skills
Highlight your customer service mindset during the interview. Prepare examples of how you've resolved disputes or handled difficult conversations with clients. This role is all about maintaining relationships while ensuring timely collections, so showing you can balance both is crucial.
✨Familiarise Yourself with Tools
Since good working knowledge of SAP and Excel is essential, make sure you're comfortable discussing your experience with these tools. You might be asked to explain how you've used them to manage accounts or streamline processes, so have specific examples ready.
✨Emphasise Continuous Improvement
OpenText values a self-starting, continuous improvement mindset. Think of instances where you've identified inefficiencies in collections processes and how you addressed them. Be prepared to share your ideas on how to enhance collections strategies and contribute to high-impact projects.
