At a Glance
- Tasks: Manage strategic customer accounts and drive growth through renewals and upselling.
- Company: Join OpenText, a global leader in information management and digital transformation.
- Benefits: Uncapped earning potential, flexible work environment, and opportunities for career growth.
- Other info: Be part of an inclusive team that values innovation and personal growth.
- Why this job: Make a real impact by helping customers navigate their digital transformation journey.
- Qualifications: Fluent in English and French with strong relationship-building and negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
About Open Text
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.
We're hiring talent that AI can't replace to help us shape the future of information management.
Join us.
YOUR IMPACT
As a Customer Manager at Open Text, you will own a portfolio of strategic customer accounts, driving renewals, retention, and revenue growth through upsell and cross-sell opportunities.
You will serve as the primary post-sales contact for your customers, building trusted relationships from manager to executive level while partnering closely with Sales, Services, Support, Legal, and Finance.
Your success will come from helping customers maximize value from Open Text solutions while securing long-term growth and satisfaction.
- What The Role Offers
- Own strategic customer accounts with recurring revenue responsibility.
- Partner with cross-functional teams across Sales, Support, and Services.
- Build executive-level relationships from managers to C-suite leaders.
- Drive renewals, upsells, and expansion opportunities.
- Work independently with significant customer-facing ownership.
- What You Need To Succeed
- Proven ability to build, retain, and grow strategic customer relationships.
- Track record of driving renewals, upsells, and revenue growth.
- Strong negotiation, communication, and presentation skills.
- Ability to influence stakeholders from managers to C-level executives.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Experience in customer-facing Sales, Customer Success, or Software Sales roles.
- Fluent in English and French, with a collaborative and professional approach.
- ONE LAST THING
You’ll join a global team of entrepreneurial professionals who are passionate about helping customers navigate digital transformation.
With uncapped earning potential through revenue growth, the flexibility to own your customer portfolio, and opportunities to expand your commercial and leadership skills, this is a role where strong performers can make a visible impact and continue to grow their careers at Open Text.
Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext. com.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.
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Client Manager (French-speaking) in Reading employer: OpenText
OpenText is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, the company offers extensive training and development opportunities, ensuring that team members can thrive in their careers while making a significant impact in the enterprise software sector. Located in a vibrant area, employees enjoy a supportive environment that values customer satisfaction and teamwork, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager (French-speaking) in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OpenText. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OpenText before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager (French-speaking) in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OpenText:Your cover letter is your chance to shine! Tell us why you want to work at OpenText specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OpenText!
How to prepare for a job interview at OpenText
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
