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For Companies At a Glance
- Tasks: Lead cloud services projects, mentor teams, and consult with clients in a dynamic tech environment.
- Company: Join OpenText, a global leader in AI-driven information management and innovation.
- Benefits: Enjoy remote work flexibility, a supportive community, and opportunities for personal growth.
- Why this job: Shape the future of eDiscovery while fostering collaboration and driving impactful solutions.
- Qualifications: Experience in eDiscovery platforms, project management, and strong communication skills required.
- Other info: UK residents only; inclusive workplace culture prioritising diversity and personal development.
The predicted salary is between 43200 - 72000 £ per year.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can’t replace to help us shape the future of information management.
Your Impact: We’re looking to welcome an experienced Cloud Services Programme Manager to join our world-leading technology company within the eDiscovery division. This role is pivotal in overseeing case management, mentoring teams, consulting with clients, and driving software feature development. You will work closely with internal sales teams and senior Legal Tech management to ensure seamless service delivery.
What you need to succeed:
- In-depth knowledge of eDiscovery platforms and the Electronic Discovery Reference Model (EDRM)
- Strong understanding of database design, data processing principles, legal document review systems, and Technology Assisted Review (TAR)
- Experience across:
- End-to-end project management – from initiation to final production
- Developing project strategies and workflows to optimize efficiency
- Software enhancements and feature development
- Understanding forensic principles and their relevance to eDiscovery
- Budget control for effective project financial management
What the role offers:
- Act as the primary liaison with both internal and external clients, fostering strong relationships and a solutions-driven mindset
- Manage client expectations effectively, addressing concerns while ensuring business objectives are met
- Oversee multiple projects of varying complexity, developing clear metrics, action plans, and deliverables
- Allocate and manage team resources effectively, ensuring timely delivery across projects
- Identify and resolve/escalate issues as required, ensuring smooth operations
- Mentor and lead both junior and senior team members, promoting best practices and professional growth
- Monitor success through key performance metrics, eliminating roadblocks, and driving excellence
- Collaborate with senior managers to shape the team, business unit, and eDiscovery platform strategy
The successful candidate must be a UK resident with the ability to work fully remotely.
OpenText is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Cloud Services Program Manager employer: OpenText
Contact Detail:
OpenText Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Services Program Manager
✨Tip Number 1
Familiarise yourself with the Electronic Discovery Reference Model (EDRM) and eDiscovery platforms. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the eDiscovery field, especially those who have experience in project management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed projects from initiation to completion. Highlighting your end-to-end project management experience will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research OpenText's recent developments and initiatives in AI and eDiscovery. Being knowledgeable about the company’s direction will help you align your answers with their goals during the interview process.
We think you need these skills to ace Cloud Services Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in eDiscovery platforms and project management. Use specific examples that demonstrate your understanding of the Electronic Discovery Reference Model (EDRM) and your ability to manage complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud services and how your skills align with the role. Mention your experience in mentoring teams and driving software feature development, as these are key aspects of the position.
Showcase Relevant Skills: Clearly outline your knowledge of database design, data processing principles, and Technology Assisted Review (TAR). Highlight any specific achievements or projects that demonstrate your expertise in these areas.
Prepare for Potential Questions: Anticipate questions related to client management and project oversight. Be ready to discuss how you have successfully managed client expectations and resolved issues in previous roles.
How to prepare for a job interview at OpenText
✨Showcase Your eDiscovery Knowledge
Make sure to highlight your in-depth knowledge of eDiscovery platforms and the Electronic Discovery Reference Model (EDRM). Be prepared to discuss specific projects where you've applied this knowledge, as it will demonstrate your expertise and relevance to the role.
✨Demonstrate Project Management Skills
Since the role involves end-to-end project management, be ready to share examples of how you've successfully managed projects from initiation to final production. Discuss your strategies for developing workflows and optimising efficiency, as this will show your capability in handling complex projects.
✨Emphasise Team Leadership Experience
As mentoring is a key part of the role, talk about your experience in leading teams and promoting best practices. Share specific instances where you've mentored junior team members or led a team through challenges, showcasing your leadership style and effectiveness.
✨Prepare for Client Interaction Scenarios
Given that you'll act as a primary liaison with clients, prepare for questions about managing client expectations and addressing concerns. Think of examples where you've successfully navigated client relationships and ensured business objectives were met, as this will highlight your interpersonal skills.
