Desktop Support Engineer – Level 1
Location: Yeovil, Somerset, Salary: £30,000–£32,000 per annum, dependent on experience Environment: Secure Aerospace Engineering & Manufacturing Facility Experience: 1–3 years' IT support experience
Build your IT career in an environment where technology really matters
If you have a strong foundation in desktop support and want your next role to offer more than a conventional office IT environment, this is an opportunity to develop your experience within a highly secure aerospace engineering and manufacturing facility .
Working onsite as part of ESP Global Services, you'll provide hands‑on IT support to users operating in a complex, security‑controlled technical environment. You'll gain exposure to enterprise infrastructure, networking hardware and tightly governed IT processes while developing your skills alongside experienced technical teams.
It's an excellent next step for an early‑career IT professional who enjoys solving problems, working directly with users and wants to build broader infrastructure support experience.
What you'll be doing
As a Level 1 Desktop Support Engineer, you'll be one of the first points of technical support onsite, diagnosing and resolving day‑to‑day hardware, software, operating system and connectivity issues.
Your responsibilities will include:
- Installing, supporting and troubleshooting desktops, laptops, monitors, printers and other IT peripherals.
- Providing hands‑on PC break/fix and deskside support to end users.
- Supporting Windows operating systems and desktop applications.
- Resolving basic LAN, Wi‑Fi, VPN and connectivity issues.
- Supporting routine Active Directory activities including password resets, account unlocks and existing group membership.
- Assisting with Microsoft Office, antivirus and company‑specific application deployments.
- Providing basic support for iOS and Android devices.
- Performing Smart Hands activities on networking and infrastructure equipment such as routers, switches, firewalls, racks and cabinets under the direction of senior or remote technical teams.
- Managing incidents and service requests through the ticketing system and working to agreed service levels.
- Escalating more complex infrastructure, network and security issues to Level 2 and specialist teams.
What we're looking for
You'll ideally have 1–3 years' experience in IT infrastructure, desktop, deskside or end‑user support , together with a practical understanding of:
- Windows desktop environments and PC hardware.
- Hardware installation, diagnostics and troubleshooting.
- TCP/IP, DNS and DHCP fundamentals.
- VPN, RDP and basic network connectivity troubleshooting.
- Active Directory and basic identity administration.
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Desktop Engineer - Yeovil - ESP Global Services employer: OpenTalent
At TwinStream, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model in Cheltenham allows for flexibility while providing ample opportunities for professional growth and development within the tech sector. With a focus on meaningful projects that support government organisations, employees can find purpose in their work while enjoying competitive benefits and a supportive team environment.
