OpenTalent supports a Digital Telephony Analyst role within a NHS Trust, ensuring the availability, performance and resilience of telephony infrastructure across sites. You will maintain security, reliability and scalability of telephony systems to enable clinical and corporate operations.
The role involves third-line support, on-call out of hours, and implementing IVR, call queues and contact centre enhancements, with close collaboration with suppliers and IT teams.
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Telephony & IVR Systems Engineer employer: OpenTalent
At TwinStream, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model in Cheltenham allows for flexibility while providing ample opportunities for professional growth and development within the tech sector. With a focus on meaningful projects that support government organisations, employees can find purpose in their work while enjoying competitive benefits and a supportive team environment.
