Are you passionate about transforming business through data, automation, and Artificial Intelligence? Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.
Position Summary
Are you passionate about transforming business through data, automation, and Artificial Intelligence?
Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.
Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing:
What you will be doing:
- Partner with business stakeholders to identify opportunities for process optimization, automation, advanced analytics, and AI-enabled solutions.
- Gather, analyze, and document business requirements and functional specifications for digital transformation initiatives.
- Support the identification, assessment, and prioritization of automation and AI use cases across Global Trade Services.
- Translate business challenges into innovative technology solutions aligned with strategic objectives.
- Collaborate with technology teams, data scientists, engineers, and product owners to develop and implement business solutions.
- Support user acceptance testing (UAT), solution adoption, and change management activities.
- Leverage data-driven insights to support decision-making and business performance improvement.
- Build strong partnerships with Operations, Technology, Regulatory Affairs and other key stakeholders.
What do you bring with you:
- Strong interest in automation technologies, digital transformation, data analytics, and Artificial Intelligence.
- Ability to think strategically while maintaining attention to detail.
- Strong analytical and problem-solving capabilities with a passion for innovation.
- Excellent communication and stakeholder management skills across all organizational levels.
- Experience working as a Business Analyst, Process Analyst, Product Analyst, or in a similar role.
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