Job Title Digital and IT Manager - Business Systems and Products
Reporting to Chief of Staff
Location Karachi, Pakistan OR Gurgaon or Mumbai, India, OR London, United Kingdom
ROLE OVERVIEW
The British Asian Trust (BAT) is in a dynamic and exciting period of growth. This role will play a vital role in the organisation's development as we build a technology function to support our growth.
We are looking for a hands-on, self-starting Product Manager to own the strategy, development, and day-to-day management of our core business systems, and support us in rolling out AI tools across the organisation. This is a role for someone who thrives in a small team, is comfortable operating autonomously, and isn't afraid to roll up their sleeves. You'll move fluidly between strategic thinking and practical delivery — whether that means configuring a Salesforce workflow yourself, writing a technical specification for a vendor, or presenting a platform roadmap to senior leadership.
KEY RESPONSIBILITIES
Product Strategy & Ownership
- Define and own the product strategy for the organisation's core business systems (Microsoft 365, Salesforce, Atlassian), ensuring alignment with organisational goals
- Act as the primary product owner for cross-platform initiatives, ensuring seamless integration, scalability, and long-term sustainability
- Lead roadmap development and governance, balancing quick wins with strategic investments
- Stay ahead of vendor product roadmaps and industry trends to recommend innovative features, automation opportunities, and best practices
Stakeholder Engagement & Requirements
- Partner with senior stakeholders to identify business needs, translate them into clear technical requirements, and prioritise system enhancements
- Support the mapping and development of business processes, working closely with colleagues to understand current workflows and design improvements
- Drive user adoption, change management, and training programmes to maximise the value and ROI of each platform
Hands-On Delivery
- Get directly involved in system configuration, customisation, and integration work where appropriate — this is not a purely strategic role
- When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget
- Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience
- When specialist development is required, scope the work clearly, select and manage vendors or contractors, and ensure quality delivery on time and on budget
- Collaborate across the organisation to deliver system improvements and integrations that streamline workflows and improve user experience
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Digital and IT Manager - Business Systems and Products - British Asian Trust employer: OpenTalent
At TwinStream, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model in Cheltenham allows for flexibility while providing ample opportunities for professional growth and development within the tech sector. With a focus on meaningful projects that support government organisations, employees can find purpose in their work while enjoying competitive benefits and a supportive team environment.
