We’re looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts, with experience managing website builds within the corporate communications and B2B space . You would be managing a set of global corporate clients. Our portfolio includes names such as Coca-Cola HBC, Indivior, Burberry and Capita.
Please note that this role is not suited to candidates focused on digital marketing, performance campaigns, or multi-channel account management only. From website builds, managing website maintenance, financial and non-financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind. Is delivering on time, in scope and in budget your ‘bread and butter’? Do you ensure you have a deep understanding of your client’s strategy, business model, market trends, and ?
Key Responsibilities
In short:
- Client Relationships
- Account Management
- Growth
- Strategy
Account /client management
- Oversee the client relationship across all activities
- Ensure client satisfaction by exceed your clients’ expectations and being a strategic partner
- Developing a comprehensive understanding of your clients’ digital strategy and communications needs
- Understand the clients’ communications and stakeholder engagement challenges
- Oversee project management of website builds as well as day-to-day requests
- Brief internal teams, clearly defining requirements, deliverables and timelines.
- Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
- Successfully liaise and co-ordinate suppliers and partners
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Digital Account Manager - Corporate Communications - blacksunplc employer: OpenTalent
At TwinStream, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model in Cheltenham allows for flexibility while providing ample opportunities for professional growth and development within the tech sector. With a focus on meaningful projects that support government organisations, employees can find purpose in their work while enjoying competitive benefits and a supportive team environment.
