We're looking for a Delivery Director – Technology (Insurance & Insurtech) to join our team in London, UK in an office and client site working mode. In this role, you will lead and oversee large-scale, complex transformation programmes or portfolios within the insurance sector. You will hold full accountability for programme outcomes, customer satisfaction and AI adoption, and collaborate with a Client Partner on commercial performance (including margin), while driving continuous improvement and building high‑performing cross‑functional delivery teams.
The ideal candidate will balance board‑level strategic oversight with insurance domain knowledge and deep technical fluency. You will collaborate with C‑suite executives, senior stakeholders and engineering teams to translate business vision into scalable and secure insurance technology solutions, driving measurable business value.
Responsibilities
- Drive end‑to‑end delivery of complex, multi‑stream insurance technology programmes, from initiation through release, ensuring alignment with industry standards and SDLC best practices
- Own overall customer satisfaction for the portfolio, measured through CSAT/NPS and client referenceability
- Put client‑centricity at the heart of delivery, aligning EPAM's work to the customer's desired outcomes so that every deliverable demonstrably contributes to customer value
- Drive AI adoption across the delivery organisation, embedding AI into ways of working and client solutions to improve efficiency and outcomes
- Lead modernisation initiatives, including cloud migration, hosting configurations and transformation of legacy insurance platforms into scalable cloud environments across major cloud platforms (Azure, AWS or GCP)
- Work with executive stakeholders to align technology execution with business strategy, building strong partnerships across clients and internal leadership teams
- Foster a collaborative, high‑trust culture of accountability and continuous improvement
- Manage programme or portfolio budgets exceeding £10M annually, including oversight of commercial strategies, P&L and gross‑margin performance
- Recruit, mentor and develop multi‑disciplinary teams covering engineering, architecture, QA, DevOps, data and agile delivery
- Identify and mitigate delivery risks, while ensuring adherence to security compliance and regulatory requirements, including ISO 27001, UK GDPR and insurance‑specific regulation (FCA/PRA, Consumer Duty, Solvency II)
- Embody EPAM's core values (Value the Individual, Act as a Team, Strive for Excellence, Focus on the Customer, and Act with Integrity) in how you lead delivery and develop teams
Requirements
- Bachelor’s degree (or equivalent professional experience) in Computer Science, Software Engineering, Information Technology or related discipline
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Delivery Director - Technology Insurance & Insurtech - EPAM Systems employer: OpenTalent
At TwinStream, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model in Cheltenham allows for flexibility while providing ample opportunities for professional growth and development within the tech sector. With a focus on meaningful projects that support government organisations, employees can find purpose in their work while enjoying competitive benefits and a supportive team environment.
