At a Glance
- Tasks: Guide restaurant partners through onboarding and deliver engaging training remotely.
- Company: Join OpenTable, a leader in restaurant technology with a vibrant culture.
- Benefits: Enjoy flexible work, mental health support, and career growth opportunities.
- Other info: Hybrid work model with dynamic team collaboration and global reach.
- Why this job: Make a real impact by empowering restaurants to thrive with innovative solutions.
- Qualifications: Fluent in German, with experience in customer support or hospitality.
The predicted salary is between 36000 - 44000 £ per year.
Location
Finsbury Square, London (Hybrid: in office 2 days per week)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive.
Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at Open Table has a tangible impact on what we do and how we do it.
You’ll also be part of a global team and its portfolio of metasearch brands.
Hospitality is all about taking care of others, and it defines our culture.
About the job
As a German speaking Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live.
Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success.
You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment.
By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.
Responsibilities
- Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.
- Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software.
- Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.
- Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.
- Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.
- Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.
- Minimum Qualifications
- 1+ years of professional experience in a customer support, implementation, or hospitality role.
- Fluency in German both written and verbal ( or Swiss German )
- Proven experience training and guiding non-technical customers on how to use software solutions.
- Strong foundational understanding of restaurant operations and workflows.
- Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
- Effective remote communication skills, maintaining an engaging and professional presence for virtual training.
- Preferred Qualifications
- Direct, hands‑on professional experience working within a restaurant environment.
- Familiarity with cross‑functional collaboration alongside Sales, Customer Success, or Billing teams.
- Experience refining or scaling onboarding programs and operational processes.
- Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.
- A degree or equivalent practical experience in a related field.
Benefits and Perks
- Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well‑being
- Company‑paid therapy sessions through Spring Health
- Company‑paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)
- Paid parental leave
- Time off for your birthday
• Focus on your career growth
- Access to thousands of on‑demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
The best connections happen face‑to‑face, whether you’re sitting down to dinner or having coffee with a coworker.
That’s why Open Table has adopted a hybrid workplace model.
This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in‑person collaboration and flexibility.
At Open Table, we pride ourselves on fostering a global and dynamic work environment.
As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones.
While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.
Open Table will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive.
We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you.
Please reach out to your recruiter to request any accommodations.
- #LI-Hybrid
- #LI-LT1
- #J-18808-Ljbffr
Onboarding Specialist (German Speaking) employer: OpenTable
OpenTable is an exceptional employer that prioritises employee wellbeing and growth, offering a vibrant work culture where your contributions truly matter. With generous benefits including private health insurance, flexible working arrangements, and opportunities for professional development, you'll thrive in a supportive environment that values diversity and inclusion. Join us in our London office to be part of a global team dedicated to enhancing the dining experience for millions while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist (German Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OpenTable. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OpenTable before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Specialist (German Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OpenTable:Your cover letter is your chance to shine! Tell us why you want to work at OpenTable specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OpenTable!
How to prepare for a job interview at OpenTable
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
