About OpenTable: With millions of diners,70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the JobWe are seeking an experienced Senior Solutions Engineer to lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. This role independently owns sophisticated implementations, partners cross-functionally to drive successful outcomes, and helps establish strong technical and operational standards across Solutions Engineering. The ideal candidate brings deep experience with APIs and system integrations, thrives in ambiguous and technically complex environments, and can confidently drive initiatives from technical discovery through implementation and launch. They use strong technical judgment to navigate tradeoffs, proactively identify risks and dependencies, and influence scalable improvements across our integrations and developer experience. ResponsibilitiesLead complex API integrations and technical initiatives from discovery and solution design through implementation and launch. Independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations. Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives. Translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs. Proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans. Partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short and long-term solutions. Communicate changes to delivery expectations, blockers, and technical risks early and clearly. Act as an escalation point for complex technical issues and implementations. Ensure Service Level Agreements (SLAs) and implementation commitments are met while balancing multiple high-priority initiatives. Partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks. Develop scalable troubleshooting approaches, implementation patterns, and technical guardrails that improve consistency and quality. Develop scalable troubleshooting guides, implementation playbooks, and technical resources that improve partner self-service. Identify and raise product improvement opportunities based on technical patterns, implementation challenges, and partner feedback. Minimum QualificationsYou have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role. You have successfully led complex technical implementations from discovery through production launch. You can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution. You have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions. You can balance multiple complex projects and priorities in a fast-paced, global environment. Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus. Benefits and PerksWork from (almost) anywhere for up to 20 days per yearGenerous paid parental leave, vacation & time off for your birthdayPrivate health & dental insuranceFocus on mental health and well-being: Paid volunteer timeFocus on your career growth: Development DollarsLeadership developmentAccess to thousands of on-demand e-learningsTravel Discounts inc. Bike2Work, Season ticket loanEmployee Resource GroupsIncome protection and life assuranceEmployee Assistance Program - including 24/7 GP & free legal advicePension plan contributionsDiscounted gym membershipSocial events & Thursday happy hoursFree lunch 2 days per weekThe best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker. That's why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. Work Environment & FlexibilityAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.#LI-LR1#LI-Hybrid
Solution Engineer - Senior in London employer: OpenTable
OpenTable is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that balances in-office collaboration with flexibility. With generous benefits such as company-paid therapy sessions, extensive vacation time, and a focus on mental health, employees are empowered to thrive both personally and professionally. The inclusive culture fosters a sense of belonging, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
